Glenda Hepburn
Miami,FL
Summary
Goal oriented reliable team member with background in fast-paced environments. Possessing strong communication skills, demonstrating the ability to work collaboratively with diverse teams. Consistently contribute to customer satisfaction and business operations efficiency. Known to be punctual and dependable. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cashier
Freeport Jet Wash
06.2014 - 08.2014
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Construction Helper
Hep and Hep Construction Company
01.2013 - 05.2014
- Assisted in the assembly of form work for pouring concrete foundations.
- Conducted roughly 10 regular inspections of all tools used on the job site.
- Cleaned job sites daily to maintain a safe work environment.
- Mixed mortar, grout and concrete for various applications.
- Followed instructions from supervisors regarding specific tasks assigned.
Cashier
Burger King, Caribbean Restaurants
08.2008 - 08.2012
- Greeted customers and responded to inquiries in a professional manner.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized backroom stock areas as well as kept up with organization of front end area.
- Provided excellent customer service by assisting customers with product selection and answers to product questions.
Manager
Burger King
01.1998 - 12.2000
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for 10 team members.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Restaurant Team Member
Burger King, Caribbean Restaurants
12.1993 - 12.1997
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Education
No Degree - Supervision And Management
Bahamas Hotel Training College
Freeport, Bahamas07.1996
No Degree - Customer Relations
Bahamas Hotel Training College
Freeport, Bahamas02.1995
High School Diploma -
Eight Mile Rock High School
06.1990
Skills
- Reliability and Punctuality
- Time Management
- Creativity
- Suggestive Selling
- Organization skills
- Goal-Oriented
- Customer Assistance
- Communication skills
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Money Handling
Accomplishments
- Promoted to Manager after only 4 years for exceptional performance.
- Completed manager training program.
- Trained and mentored 10 employees.
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Customer Relations
- Supervision and Management
Timeline
Cashier
Freeport Jet Wash
06.2014 - 08.2014
Construction Helper
Hep and Hep Construction Company
01.2013 - 05.2014
Cashier
Burger King, Caribbean Restaurants
08.2008 - 08.2012
Manager
Burger King
01.1998 - 12.2000
Restaurant Team Member
Burger King, Caribbean Restaurants
12.1993 - 12.1997
No Degree - Supervision And Management
Bahamas Hotel Training College
No Degree - Customer Relations
Bahamas Hotel Training College
High School Diploma -
Eight Mile Rock High School
- Food Handler Certification (FHC) - State or County Health Departments.
- Customer Relations
- Supervision and Management
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