Glenda Hernandez
Consultant | Project Manager | NLP Annotator | Computer Vision | Medical Interpreter
Katy,TX
Summary
Dedicated and results-driven Project Manager with 5 years of experience leading cross-functional teams and delivering high-impact projects. Bilingual in Spanish and English, skilled in stakeholder management, process optimization, and strategic planning. Passionate about driving efficiency, fostering collaboration, and exceeding project goals in dynamic environments.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Project Lead
iMerit Inc
Katy, TX
10.2017 - Current
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
- Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
- Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
- Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
- Partnered with project team members to identify and quickly address problems.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
Revenue Cycle Representative
Ochsner Medical Center
New Orleans, LA
09.2009 - 05.2011
- Register patients in the Emergency Department system.
- Collect and verify demographic and insurance information from patients for billing purposes.
- Collect insurance payments.
- Provide excellent customer service.
- Established strong working relationships with insurance representatives to expedite claim resolution.
- Provided exceptional customer service to patients, addressing concerns and answering inquiries related to billing and insurance coverage.
- Proactively identified underpayments by comparing remittance advice against contracted rates.
- Analyzed financial data to identify trends and areas of improvement within the revenue cycle process.
- Reduced outstanding accounts receivable balances through diligent follow-up and effective communication with payers.
Hospital Admissions Tech
LSU Interim Hospital
New Orleans, LA
05.2008 - 08.2009
- Collect demographic and insurance information, ensure all required forms and consents are completed for admission.
- Provided excellent customer service.
- Collect insurance payments.
- Performed filing, billing and routing messages to appropriate people for office of [Number].
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
Certificate - Foundations of Project Management
Google Coursera
San Francisco, CA 05.2021 - 08.2021
90 hrs - Sociology
University of New Orleans
New Orleans, LAAssociate of Science - General Studies with English as a Second Language
Delgado Community College
New Orleans, LA05.2005
Certificate - Medical Insurance Billing and Coding
Bryman College
Skills
Project Management
Project Annotator
Team motivation
Resource allocation
Project planning
Client communications
Process improvement
Leadership skills
Meeting facilitation
Stakeholder management
Quality control
Risk analysis
Awards
- The Perfect Symphony Award, iMerit, 07/01/22, In recognition of my team's efforts in the MED/AI projects.
- Rising Star Award, iMerit, 02/01/19
Timeline
Certificate - Foundations of Project Management
Google Coursera
05.2021 - 08.2021
Project Lead
iMerit Inc
10.2017 - Current
Revenue Cycle Representative
Ochsner Medical Center
09.2009 - 05.2011
Hospital Admissions Tech
LSU Interim Hospital
05.2008 - 08.2009
Certificate - Medical Insurance Billing and Coding
Bryman College
90 hrs - Sociology
University of New Orleans
Associate of Science - General Studies with English as a Second Language
Delgado Community College
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