GLENDA HERRERA
League City
Summary
Resourceful Spanish Language Expert known for high productivity and efficient task completion. Bilingual communicator, cultural sensitivity, and language instruction. Excel at problem-solving, teamwork, and adaptability, ensuring smooth cross-cultural communications and effective language education. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
25
25
years of professional experience
Work History
Housekeeper
Memorial Hermann Hospital
Houston
10.2024 - Current
- Cleaned patient rooms to maintain a sanitary environment.
- Disinfected common areas to prevent the spread of infections.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Conducted routine inspections to uphold cleanliness standards.
- Facilitated training for new staff on cleaning procedures, promoting adherence to standards.
- Coordinated laundry services for staff and patient uniforms, ensuring timely availability.
- Streamlined organization of cleaning supplies to enhance accessibility and reduce downtime.
- Collaborated with healthcare teams to support patient comfort.
- Followed safety protocols to handle hazardous materials properly.
Detail Specialist
Motor Company
Pasadena
03.2024 - 09.2024
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Inspected vehicle interior and exterior for damage prior to detailing to uphold quality standards.
- Recorded all services performed on each vehicle to ensure thorough tracking of maintenance history.
- Logged vehicle inspections and repair status accurately to facilitate timely maintenance decisions.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Drove trucks to and from job sites to deliver supplies.
Janitorial Supervisor
Caracas Palace Hotel
Caracas
10.2012 - 03.2020
- Recruited, trained, and supervised janitorial staff, enhancing team efficiency in completing job duties.
- Monitored janitorial performance, ensuring compliance with safety regulations and maintaining a safe work environment.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Organized weekly meetings with janitorial staff to review project progress and address concerns, fostering open communication.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
Janitorial Manager
Manheim Auto Auction
Houston
04.2009 - 06.2012
- Sweep, mop and vacuum floors of all areas.
- Empty wastebaskets and trash containers.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Organized and managed staff of cleaners, assigning tasks and monitoring performance.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
Cleaning Crew Member
Apartment Services
Houston
11.2007 - 02.2009
- Dusted furniture, fixtures, and other surfaces.
- Emptied trash cans and replaced liners.
- Maintained a clean work environment by washing laundry items such as linens or cloths used during cleaning process.
- Checked smoke detectors to ensure they were working properly.
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and HVAC systems.
- Inspected apartments for safety hazards and took corrective action when needed.
- Installed new appliances in apartments upon request from tenants or landlords.
Janitorial Manager
Servpro
03.2001 - 11.2007
- Developed and implemented janitorial policies and procedures.
- Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
- Ensured all janitorial equipment is maintained and in working order.
- Provided guidance to employees on proper use of cleaning supplies, chemicals, and equipment.
- Monitored supply levels and placed orders as necessary for replenishment of cleaning materials.
- Ensured compliance with applicable laws, regulations, safety standards, health codes.
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Monitored work performance of janitors to ensure adherence to safety regulations.
Education
GED -
Andres Matra
Skills
- Management Skills
- Cleaning protocols
- Sanitation standards
- Quality assurance
- Customer service
- Time management
- Problem solving
- Attention to detail
- Inventory management
- Fluent in Spanish
- Hazardous material handling
- Team collaboration
- Staff training
Languages
* Spanish, Native speaker
* English, Intermediate
Timeline
Housekeeper
Memorial Hermann Hospital
10.2024 - Current
Detail Specialist
Motor Company
03.2024 - 09.2024
Janitorial Supervisor
Caracas Palace Hotel
10.2012 - 03.2020
Janitorial Manager
Manheim Auto Auction
04.2009 - 06.2012
Cleaning Crew Member
Apartment Services
11.2007 - 02.2009
Janitorial Manager
Servpro
03.2001 - 11.2007
GED -
Andres Matra