Glenda Huff
Arlington,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
24
24
years of professional experience
Work History
Insurance Adjuster
Renfroe
05.2023 - Current
- Maintained detailed documentation of client e-mails, and phone calls in company database.
- Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Investigates, evaluates and finalizes claims
- Paid claims within allowable limit and or requested higher authority for prompt claim payment and resolution
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Used independent judgment and discretion to evaluate repair versus replacement decisions based on policy, and jurisdictional.
- Completed assigned tasks with little or no supervision
- Utilized and proficient in programs not limited but to include: MAX, ECS, Queue, Jabber, CCC, IAA, CoPart, Campus ship, ADD123, Word, Outlook, Teams
LVN-Staff Nurse
Texas Rehabilitation Hospital
12.2011 - 11.2023
- Documented patient progress, medication administration accurately and in a timely manner, ensuring proper treatment for various conditions.
- Reported incidents of medication side effects and adverse treatment reactions to adjust care plan
- Leveraged nursing process to assess, implement, and evaluate patient care
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
- Provided guidance on managing chronic conditions, medication adherence, and self-care techniques to patients
- Kept patient privacy and confidentiality with stringent adherence to HIPAA protocols
- Trained and mentored nursing students and new team members in organizational policies and care standards
- Treated and dressed wounds and monitored for signs of healing or infection
- Educated patients and families on diagnoses, prognoses and post-discharge care
- Maintained chart integrity with consistent EHR updates reporting changes in patient conditions
- Utilized educational opportunities to maintain clinical expertise and promote personal development
- Delivered IV therapy according to nursing policy and procedure
- Responded to codes and alarms and delegated tasks to deliver necessary care
- Collected biological samples for diagnostic testing, biopsies, and lab use
- Coordinated patient care plans effectively by collaborating with RN case manager and physician
- Promoted independence while assisting patients with mobility and ADL needs
- Examined patients and monitored temperature, blood pressure and pulse/Measured and recorded patient temperature, blood pressure and pulse as part of comprehensive evaluation.
LVN-Field Nurse, Phlebotomy
Mollen Immunizations
01.2011 - 12.2011
- Set up mobile vaccine clinics
- Assisted with assessments, screenings, and made appropriate recommendations to families and providers
- Explained complex medical terminology in easy-to-understand language for patients and caregivers
- Immunized patients against common infections such as influenza and tetanus with routine vaccinations
- Maintained accurate, detailed reports and records
- Adhered to strict HIPAA regulations, maintaining confidentiality in data and patient matters
- Administered medications to patients and monitored patients for reactions or side effects
- Completed detailed patient intakes, including documenting patient histories and current vitals
- Administered prescribed medications and monitored patients for side effects and adverse reactions
- Met high-volume targets with focus on safety, compliance and quality control
- Maintained organized and sanitized environment and verified stock of operating supplies and forms
- Carried out invoicing procedures via mail, electronic delivery and web billing
- Restocked and replenished inventory.
Recruitment Coordinator/Education Coordinator/Operations Coordinator
Carter BloodCare
12.2000 - 10.2010
- Compiled and analyzed data and reported on recruiting metrics
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
- Coordinated training programs for new hires leading to increased performance levels within a shorter timeframe.
- Collaborated with human resources departments in creating effective employee retention strategies resulting in decreased turnover rates.
- Supported diversity initiatives, ensuring a fair recruitment process for candidates from various backgrounds.
- Delivered and drove recruiting goals by interviewing candidates for job positions
- Maintained accurate and current employment records for all positions and team members
- Facilitated onboarding of new employees, including processing paperwork and conducting orientations
- Stayed up to date on legal standards and guidelines such as equal employment and the protections for workers with disabilities
- Maintained productive, diverse candidate pipeline to meet present and future recruitment needs
- Created and disseminated resources related to Blood and Blood products to maintain optimal standards
- Delivered constructive feedback to leadership on staff progress, strengths and weaknesses
- Maintained program resources to support continuous efforts and keep training consistent across teams
- Monitored program to identify areas for improving training, support and results
- Facilitated development, implementation and coordination of professional action plans for 75 team members
- Produced department-specific competencies, skills checklists and relevant references to help coordinate targeted educational initiatives
- Trained team members on required processes and safety standards for blood specimen and marrow work
- Developed and improved educational services through consistent leadership, engagement and proper budgeting
- Monitored classes and corrected problems with instructors to maintain program objectives
- Coordinated technological resources, supplies and instructors necessary to meet program demands
- Monitored employee performance regarding safety, reliability, delivery dates and customer service
- Determined learning needs and administered employee training for assigned areas
- Corrected issues and handled emergencies through responsive and decisive leadership
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
- Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
- Identified methods and tools to promote student success in project-based learning.
- Coordinated departmental teams to successfully integrate new educational programs.
- Coordinated special events such as guest speakers, field trips, and extracurricular activities to enrich the overall educational experience for employees.
- Assisted in the development of individualized education plans for diverse learners, ensuring personalized support for each employees needs.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Oversaw day-to-day operations of large teams across several sites.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Worked with vendors to make purchases and reconcile invoices.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Nursing
Tarrant County College
Fort Worth, TexasAssociate of Applied Science - Nursing
Tarrant County Community College
Fort Worth, TexasCertification of Completion for LVN - Nursing
Concorde Career Institute
Arlington, TexasDiploma -
Joshua High School
Joshua, TexasSkills
- Problem Resolution
- Staff Development
- Team Leadership
- Time Management
- Excellent Communication both Verbal and written
- Employee Coaching and Mentoring
- MS Office to include office equipment and familiarity with State Farm programs
- Self Motivation
Accomplishments
- BeTheMatch (Marrow registry assisting cancer patients/NMDP)
- Huff's Helping Hands (Helping the Homeless)
- Take it to the Streets (Lane Prairie Baptist Church)
References
References available upon request
Timeline
Insurance Adjuster
Renfroe
05.2023 - Current
LVN-Staff Nurse
Texas Rehabilitation Hospital
12.2011 - 11.2023
LVN-Field Nurse, Phlebotomy
Mollen Immunizations
01.2011 - 12.2011
Recruitment Coordinator/Education Coordinator/Operations Coordinator
Carter BloodCare
12.2000 - 10.2010
Associate of Arts - Nursing
Tarrant County College
Associate of Applied Science - Nursing
Tarrant County Community College
Certification of Completion for LVN - Nursing
Concorde Career Institute
Diploma -
Joshua High School
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