Glenda Irvin
Olivet,MI
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Richards Appliance
Charlotte, Michigan
09.2019 - Current
- Established store tactics and strategies to achieve operational performance and sales goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed relationships with suppliers to negotiate better prices.
- Managed daily banking activities such as deposits and withdrawals.
- Delegated work to staff, setting priorities and goals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Manager
Burger King
Charlotte, MI
06.2016 - 12.2019
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
Front Desk Receptionist
Comfort Inn & Suites
Charlotte, Michigan
05.2011 - 06.2016
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
Education
GED -
Potterville Adult Ed
Potterville, MI07-2016
Skills
- Personnel development
- Hourly shift management
- Store operations oversight
- Promotional planning
- Operational budgeting
- Leading staff meetings
- Payroll management
- Friendly and positive
- Retail inventory management
Timeline
Store Manager
Richards Appliance
09.2019 - Current
Manager
Burger King
06.2016 - 12.2019
Front Desk Receptionist
Comfort Inn & Suites
05.2011 - 06.2016
GED -
Potterville Adult Ed
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