Glenda J Dornseif
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem resolution and customer satisfaction. Skilled in data management and adept at handling complaints with empathy and professionalism. Recognized for enhancing customer experiences and fostering strong relationships, contributing to improved satisfaction scores.
Overview
41
41
years of professional experience
Work History
Customer Service Associate
Home Depot, Lima Road Store
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Operational Payroll Clerk
Fort Wayne Community Schools
05.2000 - 06.2010
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Communicated with Director and north and south transportation Managers.
- Handle and distribute direct deposit to bank institutions.
- Prepare and distribute all tax deposits.
- Retired June 2010
Data Control Clerk / Accounting and Payroll
Fort Wayne Community Schools
02.1985 - 05.2000
- Streamlined data entry processes for increased efficiency and reduced errors.
- Contributed ideas during meetings aimed at improving overall departmental performance.
- Counted and receipted monies from cafeteria and special education.
- Cashier and tracking / entering all monies for all revenues.
- Prepare month-end reports and expenditures.
- Spreadsheets with all funds for business office with expenditures and revenues.
- Prepare and distribute all employee deductions, including ISTR/PERF quarterly deposits.
- Handle and distribute direct deposits to bank institutions for all FWCS employees.
- State revenues distribution into appropriate ASN
- Created spreadsheets for Director.
Education
High School Diploma -
Central High School
Fort Wayne, IN06-1967
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Guest services
- Assertiveness
- Account management
- Clerical support
- Appointment scheduling
- MS office proficiency
- Complaint escalation
- Tactful and diplomatic
- Calm and professional under pressure
- Computer skills
- Data entry
- Calm under pressure
- Complaint resolution
- Inbound call management
- Policies and procedures adherence
- Data management
- Professional telephone demeanor
Objective
Seeking a position that will benefit me and the company I would work for. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritizing abilities.
cover letter
Glenda J. Dornseif
August 31, 2025
Hello Jason;
My name is Glenda and I would like to talk to you about the open front desk position at the Leo,IN. office. Tammy told me about that position and thought I would be a good pick for it. If you love her for the job she does for you she said that you would really love me as I taught her everything she knows as she is my daughter.
Attached is a current resume for you to review. I feel that I am well qualified for that position with my vast experience and would be a great asset to your business.
Anxiously awaiting your response.
Sincerely,
Glenda Dornseif
Timeline
Customer Service Associate
Home Depot, Lima Road Store
08.2021 - Current
Operational Payroll Clerk
Fort Wayne Community Schools
05.2000 - 06.2010
Data Control Clerk / Accounting and Payroll
Fort Wayne Community Schools
02.1985 - 05.2000
High School Diploma -
Central High School
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