Glenda Kelsey
Douglasville
Summary
Receptionist with proven ability to handle multiple administrative tasks in high-pressure environments. Strong customer service skills complemented by effective time management and front desk operations. Committed to contributing to a dynamic team and enhancing client experiences.
Overview
26
26
years of professional experience
Work History
Front Office Specialist
Wellstar Health System
Hiram, GA
02.2022 - 10.2025
- RESPONSIBLE FOR ILLUSTRATING EXCEPTIONAL CUSTOMER SERVICE TO WELLSTAR'S PATIENTS AND CUSTOMERS. THIS INCLUDED GREETING CUSTOMERS, REGISTERING PATIENTS AT CHECK-IN AND CHECK-OUT, ANSWERING TELEPHONES, SCHEDULING APPOINTMENTS, CASH MANAGEMENT, AND/OR ADMINISTRATIVE FUNCTIONS THAT SUPPORTS THE PRACTICE'S OPERATIONS.
Print Tech
Boxer Craft Inc
Austell, GA
06.2020 - 02.2022
- RESPONSIBLE FOR INSPECTING EMBELLISHMENTS OF PRINTED PRODUCTS AND SUPERVISING PRINT SERVICE. TRACKING AND ENSURING PRODUCT QUALITY AS WELL AS DATA ENTRY AND TECHNOLOGY INTEGRATION.
Warehouse Control Desk Clerk
HM Wallace Distribution Service
09.2013 - 06.2018
- RESPONSIBLE FOR OPERATING MACHINERY AND ASSEMBLING PARTS. KEY PARTS OF THE JOB REQUIRED USING HAND AND POWER TOOLS TO ASSEMBLE PARTS, APPLYING GRAPHICS TO LID COVERS, ASSEMBLING BATTERY BOXES AND GATHERING PARTS, TOOL AND MATERIALS NEEDED FOR JOBS.
Front Office Specialist (Non-Clinical)
AG RHODES
01.2009 - 09.2013
- RESPONSIBLE FOR GREETING CLIENTS, SCHEDULING, CLERICAL, AND OTHER ADMINISTRATIVE DUTIES.
Office Manager
A&E AUTO TRANSPORT, INC
03.2004 - 12.2008
- RESPONSIBLE FOR GREETING CLIENTS, MAKING STAFF SCHEDULING, CLERICAL, AND OTHER ADMINISTRATIVE DUTIES.
Porter processor
SOUTHEAST TOYOTA
03.2002 - 07.2004
- RESPONSIBLE FOR VEHICLE INVENTORY MANAGEMENT AND TRANSPORT
Customer Assistant Operations Manager
BELLSOUTH
10.1999 - 05.2002
- RESPONSIBLE FOR ANSWERING INBOUND CALLS AND CUSTOMER SERVICE
Education
Business Administration
University of Alabama
Tuscaloosa, ALFlorida state College at Jacksonville
Jacksonville, Florida Shelton State Community College
Tuscaloosa, ALSkills
Event-driven programming
Microsoft Office Word
Microsoft PowerPoint
NetSuite software
UKG management tools
OnBase data capture
Workday Management
Rail transport engineering
Medical record optimization
AWARDS
EMPLOYEE OF THE MONTH, LEADERSHIP AWARD, BEST PERFORMER AWARD
Accomplishments
* EMPLOYEE OF THE MONTH
*LEADERSHIP AWARDS
*BEST PERFORMER AWARD
Timeline
Front Office Specialist
Wellstar Health System
02.2022 - 10.2025
Print Tech
Boxer Craft Inc
06.2020 - 02.2022
Warehouse Control Desk Clerk
HM Wallace Distribution Service
09.2013 - 06.2018
Front Office Specialist (Non-Clinical)
AG RHODES
01.2009 - 09.2013
Office Manager
A&E AUTO TRANSPORT, INC
03.2004 - 12.2008
Porter processor
SOUTHEAST TOYOTA
03.2002 - 07.2004
Customer Assistant Operations Manager
BELLSOUTH
10.1999 - 05.2002
Business Administration
University of Alabama
Florida state College at Jacksonville
Shelton State Community College