Glenda Klett

I answer calls daily all day, help with internet support when needed. Handle all other aspects of the job including research for customers.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Improved resolution time with effective problem-solving for customer complaints.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.