Summary
Overview
Work History
Education
Skills
Timeline
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GLENDA KRONE

Washington,MO

Summary

Responsible Professional with excellent communication and interpersonal skills. Possessing the ability to handle multiple projects and meet deadlines under pressure. Eager to learn and acquire new skills with energy and adaptable to new situations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Team-minded Production Coordinator with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.

Overview

21
21
years of professional experience

Work History

Production Coordinator

Marketing.com
09.2021 - Current
  • Liaised with production manager, suppliers and vendors to support production needs.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Collaborated with production team to support effective resource allocation.
  • Coordinated with production team to support productivity targets and deadline management.
  • Reviewed in-house stock to determine materials availability for production jobs.
  • Created and maintained schedules and provided internal support for manufacturing teams.

Customer Service Representative

The Rotometrics Group
02.2012 - 09.2021
  • Assist customers in placing orders for custom manufactured tooling entering 40-50 orders daily
  • Using Oracle CRM on Demand and Oracle Database for entering and tracking orders
  • Develop business relationships with customers who count on quick response to their needs
  • Highly organized and able to prioritize work to ensure that customers' orders are placed accurately and time
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended products to customers, thoroughly explaining details
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Lead Graphic Artist

Versa-Tags, Inc
01.2003 - 01.2012
  • Created Brochure for ASI Trade show in Las Vegas, working with sales and marketing
  • Performed as part of the team to create our ASI trade show display
  • Worked to create our company's catalog from inception to printing
  • Conducted biweekly catalog meetings involving marketing, sales and art departments
  • Coordinated activities between marketing, sales and the art department to produce our catalog
  • Performed in a production based environment meeting deadlines for multiple projects with varying deadlines.

Education

Bachelor of Applied Science - Management

Central Methodist University
Fayette, MO
2009

Associate of Applied Science - Graphic Design

East Central College
2002

Skills

  • Order Fulfillment
  • Inbound and Outbound Calling
  • Creative problem solving
  • Professional telephone demeanor
  • Good listening skills
  • Creating Purchase Orders
  • Workflow Management
  • Project Management

Timeline

Production Coordinator

Marketing.com
09.2021 - Current

Customer Service Representative

The Rotometrics Group
02.2012 - 09.2021

Lead Graphic Artist

Versa-Tags, Inc
01.2003 - 01.2012

Bachelor of Applied Science - Management

Central Methodist University

Associate of Applied Science - Graphic Design

East Central College
GLENDA KRONE