Glenda Lane
Summary
Dedicated Registered Nurse Health Coach specializing in patient education, wellness coaching, and chronic disease management. Facilitates client engagement and promotes achievement of health goals through effective communication and strategic problem-solving. Currently preparing for CCM exam.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
RN Health Coach
Telligen
Des Moines, Iowa
06.2013 - 05.2026
- Conducted comprehensive health assessments to identify and align patient needs with achievable health goals.
- Assessed patient needs, developed individualized care plans, and monitored progress.
- Developed personalized care plans based on individual health requirements.
- Monitored patient progress and adjusted care plans.
- Educated patients on lifestyle changes including nutrition, exercise, sleep hygiene, and stress management to promote healthier living.
- Facilitated self-management skill development in patients through motivational interviewing techniques, enhancing patient engagement.
- Utilized telehealth platforms for remote coaching and support sessions.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Participated in interdisciplinary team meetings providing input related to the health coaching process.
- Liaised between primary care providers, specialists, family members, caregivers, and community resources to coordinate comprehensive patient care.
- Created educational materials tailored to meet the specific needs of individual patients.
- Provided emotional support for patients dealing with chronic illnesses or life transitions.
Utilization Review Nurse
VHA
Oklahoma City, Oklahoma
05.2008 - 03.2012
- Reviewed patient care plans for compliance with medical necessity guidelines.
- Analyzed clinical documentation to ensure accurate level of care determinations.
- Assessed patient medical records to determine the appropriateness of requested services and procedures.
- Evaluated clinical documentation for accuracy and completeness, facilitating informed coverage determinations.
- Applied medical criteria and clinical judgment to researched cases to evaluate and establish determinations.
- Reviewed inpatient utilization for compliance with admission criteria and concurrent review requirements, ensuring adherence to established protocols.
- Referred cases to secondary review for failure to meet criteria.
- Conducted comprehensive reviews of patient records to ensure medical necessity and compliance with healthcare standards.
- Applied evidence-based guidelines to inform and support utilization review decisions, enhancing accuracy of recommendations.
Education
Associate of Science - Nursing
Northeastern Oklahoma A & M College
Miami, OK 05.1991 - 05.1993
MBA - MBA Healthcare
Southern Nazerene University
Bethany, OK 09.2010 - 05.2012
Bachelor of Science - Nursing
Southern Nazerene University
Bethany, OK 09.2008 - 05.2010
Associate of Arts - Art And Humanities
Northeastern Oklahoma A & M College
Miami, OK 01.1990 - 05.1991
Skills
- Health assessments
- Care plan development
- Care planning
- Chronic disease management
- Medication management
- Utilization management
- Telehealth integration
- Patient education
- Health education
- Health promotion
- Motivational interviewing
- Accurate documentation
- Critical thinking
- Problem solving
- Time management abilities
- Time organization
- Effective communication
- Emotional support
Affiliations
- I enjoy family time spent with my two beautiful daughters, the oldest of which lives with me. I am support for her as she lives with chronic illness and often requires assistance. We like to spend time with our fur babies as well. I value my family above all else and love the moments we spend together.
References
References available upon request.
Timeline
RN Health Coach
Telligen
06.2013 - 05.2026
MBA - MBA Healthcare
Southern Nazerene University
09.2010 - 05.2012
Bachelor of Science - Nursing
Southern Nazerene University
09.2008 - 05.2010
Utilization Review Nurse
VHA
05.2008 - 03.2012
Associate of Science - Nursing
Northeastern Oklahoma A & M College
05.1991 - 05.1993
Associate of Arts - Art And Humanities
Northeastern Oklahoma A & M College
01.1990 - 05.1991