Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Glenda Lee McCarty

Smith Station

Summary

Professional with strong background in delivering tailored solutions and driving impactful results. Skilled in identifying client needs, implementing effective strategies, and leveraging technology to optimize performance. Adept at fostering collaboration, adapting to changing requirements, and ensuring successful project completion. Recognized for problem-solving abilities, technical expertise, and commitment to excellence.

Overview

10
10
years of professional experience

Work History

Solution Specialist

Verizon Wireless
02.2018 - 03.2025
  • Handling and resolving escalated customer concerns that have varying levels of complexity.
  • Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to Verizon.
  • Embrace the Service Plus mindset by resolving customer concerns and future concerns.
  • Growing the business, which includes completing a full end-to-end account analysis.
  • Execute targeted loyalty and retention strategies for high-value and at-risk customers.
  • Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
  • Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.
  • Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that Verizon has to offer through our products and services.
  • Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
  • After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts.
  • Greet customers and ascertain what each customer wants or needs.
  • Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
  • Translate sales from Spanish to English.
  • Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
  • Meeting and exceeding all sales and performance goals.
  • Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients.
  • Building relationships with customers and provide excellent customer service.
  • Increased client satisfaction by developing and implementing customized solutions for their specific needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Recommended new products and services to customers.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Engaging in discussion with customer, intensively listening, asking questions to better assist them.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Answer questions regarding the store and its merchandise.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Researched and identified solutions to technical problems.

Retail Sales Associate, Spa Retail Sales Associate

Omni La Costa Resort and Spa
01.2017 - 10.2017
  • Greet customers and ascertain what each customer wants or needs.
  • Translate sales from Spanish to English.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sales Associates

G By Guess
11.2014 - 02.2016
  • Greet customers and ascertain what each customer wants or needs.
  • Translate sales from Spanish to English.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
  • Signing store keys in and out of security.

Education

High School -

Osceola High School
01.2012

Medical Billing Coding

Florida Technical College
Orlando, FL
03.2016

Skills

  • Active listening
  • Adaptability
  • Attention to detail
  • Collaboration
  • Conflict resolution
  • Creativity
  • Critical thinking
  • Decision-making
  • Effective communication
  • Emotional intelligence
  • Empathy
  • Friendliness
  • Negotiation skills
  • Open-mindedness
  • Patience
  • Persuasion
  • Problem-solving
  • Product knowledge
  • Time management
  • Understanding body language
  • Writing skills
  • Reliable
  • Responsive
  • Customer relationship management
  • Opening and closing procedures
  • Quality assurance
  • Creative solutions
  • Product demonstration
  • Recommending products
  • Key holder
  • Troubleshooting product problems
  • Diagnosing device issues
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Microsoft windows and office
  • Multitasking Abilities
  • Remote support
  • Customer service expert
  • Highly professional
  • Professionalism
  • Customer communication and empathy
  • Continuous improvement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Solution Specialist

Verizon Wireless
02.2018 - 03.2025

Retail Sales Associate, Spa Retail Sales Associate

Omni La Costa Resort and Spa
01.2017 - 10.2017

Sales Associates

G By Guess
11.2014 - 02.2016

Medical Billing Coding

Florida Technical College

High School -

Osceola High School

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