Glenda Lonneman
Raleigh,NC
Summary
Talented leader and analytical problem-solver with over 9 years of experience successfully managing front-line federal investigative operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
15
15
Certifications
1
1
Language
Work History
Lunch Coordinator\Secretary\Facilities Assistat
Our Lady Of Lourdes School And Church
Raleigh, NC
10.2020 - 04.2022
- Scheduled, coordinated, and trained volunteers to serve lunch daily
- Supervised students to ensure that procedures for maintaining high standards of sanitation, preparation, and service of food were followed
- Supervised all aspects of communication related to monthly lunch ordering. including sending emails, collecting orders
- Utilized appropriate technology software (Excel, Word, RenWeb, etc.) to maintain accurate records of orders, purchases, and related payments
- Established and maintained positive working relationship with local food vendors to coordinate weekly lunch program
- Compiled data from variety of sources (e.g., calendars, meetings, etc.) for purposes of complying with financial, legal and/or administrative requirements
- Coordinated variety of programs and/or activities for purpose of ensuring availability of facilities and/or equipment and delivering service
- Greeted all incoming visitors for purpose of ensuring that guests sign in/out as required
- Maintained variety of computerized and manual records, files, and department databases (e.g., information packets, rosters/listings, calendars, outstanding supply orders, etc.) for purpose of documenting activities, providing reliable information, and complying with district, state and federal requirements
- Maintained inventory of supplies and materials (e.g., forms, office supplies, etc.) for purpose of ensuring items’ availability
- Oriented new campus personnel regarding appropriate school and practices (e.g., directions, building procedures, etc.) for purpose of effectively assimilating new personnel into campus operations
- Performed record keeping and general clerical functions (e.g., scheduling, copying, faxing, mailings, etc.) for purpose of providing information and/or materials as needed
- Scheduled various activities (e.g., meetings, testing arrangements, assemblies, special programs, referral appointments, etc.) for purpose of assisting in meeting staff needs and efficiently utilizing personnel, equipment, and facilities
- Supported principal and other administrative personnel for purpose of assisting with their administrative functions
- Administered first aid and prescription medications to students for purpose of providing emergency or necessary care
- Collected fees and/or funds from student events (e.g., field trips, uniforms, ticket sales, yearbooks, dances, fundraisers, student fee money, etc.) for purpose of ensuring accuracy and timely completion of transactions
- Data entry into Parish Data System: e.g., Lenten Appeal; parish census, statistics, collections Maintaining parishioner records in Parish Data System and prepared reports as needed
- Communicated with Diocesan, offices, vendors, and parishioners
- Answered telephone and email and recording and relayed to messages
- Greeted visitors and responded to general questions
- Adhered to deadlines based on parish/Diocesan calendars
- Received and recorded payments and donations according to parish money‐counting policy
- Prepared cash transmittals, requests for payment, and other financial forms for Diocese as instructed by priest and/or finance director
- Prepared and maintained Mass Intention book, bank account and payments, and Mass cards
- Maintained information on parish website and social media
- Translated for Spanish parishioners
- Assisted as sacristan, extraordinary minister
- Other related tasks as assigned
Caregiver
Terminally-ill Family Member
Raleigh, NC
06.2019 - 04.2020
- Assisted with setting up all medical appointments
- Aided during medication and mealtime due to colostomy
- Worked with health care providers, therapist, and social workers to ensure all
- Necessary needs were met
- Assisted with transfer to and from bed, in and out of vehicle
- Assisted in shopping, errands, banking, bill paying
Investigative Assistant – Contractor
The U. S. Department Of Justice - Drug Enforcement
Raleigh, NC
03.2009 - 02.2018
- Performed criminal analysis to determine identification of subjects/possible subjects involved in narcotic and other criminal activity
- Provided strategic analytical services to various local, state, and federal agencies
- Performed record analysis to determine interrelationships and transactions involving criminal activity
- Analyzed techniques to evaluate patterns of criminal activity, crime groups, maps, charts, and other statistics
- Prepared daily, weekly, and monthly statistical reports detailing trends in narcotic activity and drug trafficking
- Served as liaison for HIDTA (High Intensity Drug Trafficking Area), and DEA Raleigh to local, state, and federal agencies
- Performed quality control of confidential documents to ensure accuracy and compliance with division policies and procedures
- Researched, compiled, and disseminated to narcotic investigation officers and prosecutors, intelligence booklets containing all data on file on subject in question for criminal activity
- Spanish interpreter during arrest, wire-room interpreter, affidavit translator
- Performed other work-related duties as assigned
Insurance Billing Coordinator
Diabetes And Endocrine Center
Raleigh, NC
11.2006 - 12.2008
- Prepared posting entries and reviewed account activities
- Created interest calculations and generated summary reports
- Participated in creation and submission of insurance claims
- Updated pay status and managed accounts payable system
- Analyzed vendor statements and authorization-based issues
- Managed claim submissions for all payers
- Handled patient collection and worked with collection agency
- Supervised IT issues, ordering, and credentialing
- Translated for Spanish-speaking patients
Account Specialist
Dunn Physical Therapy
Cary, NC
05.2006 - 01.2007
- Managed claim submissions for all payers
- Found and corrected payment inconsistencies and errors in financial statements
- Collected timely payment or developed payment solutions
- Updated pay status and managed accounts payable system.
- Analyzed vendor statements and authorization-based issues.
- Accurately invoice customers and clients for products and services
- Participated in creation and submission of insurance claims
- Translated for Spanish-speaking patients
Education
Associates Degree in Arts - Coursework in Art - Art
Wake Technical Community College
Raleigh, NC 08.2007 - 01.2009
High School Diploma -
Osbourn Park High School
Manassas, VA 01.2001 - 06.2002
Skills
First Aid/CPR
Multitasking Abilities
Written Communication
Software Proficiency
Analytical and Critical Thinking
Planning and Coordination
Teamwork and Collaboration
Good Telephone Etiquette
Active Listening
Decision-Making
Excellent Communication
Interpersonal Communication
Research
Organizational
Spanish speaker
Accomplishments
2015 & 2012: OCDETF Case of the Year
2012: DEA Atlanta Division SAC Certificate of Appreciation for Outstanding Case Worked
2009: DEA-Atlanta Division-Raleigh Resident Office Outstanding Assistant
Mediator and representative of bruin against drunk driving BADD (MADD) at Lake Braddock Secondary High School Burke, VA
Certification
CJLEADS
VOLUNTEER EXPERIENCE
The Ronald McDonald House, Our Lady of Lourdes Church - OLL Service Task Force-committee Extraordinary minister, Sacristan, Altar guild, Adoration chapel, Pew crew cleaner, 1DayforHim- committee, Gala- fund-raising, Fall Festival- organizing, Photographer for the Typhoon’s swim team, OLL Daddy/Daughter Dance, and other events. Lady of Lourdes Catholic School volunteer- Library, Lunchroom, Classrooms Helper, Vacation Bible School, Chess Club.
Timeline
Lunch Coordinator\Secretary\Facilities Assistat
Our Lady Of Lourdes School And Church
10.2020 - 04.2022
Caregiver
Terminally-ill Family Member
06.2019 - 04.2020
Investigative Assistant – Contractor
The U. S. Department Of Justice - Drug Enforcement
03.2009 - 02.2018
Associates Degree in Arts - Coursework in Art - Art
Wake Technical Community College
08.2007 - 01.2009
Insurance Billing Coordinator
Diabetes And Endocrine Center
11.2006 - 12.2008
Account Specialist
Dunn Physical Therapy
05.2006 - 01.2007
High School Diploma -
Osbourn Park High School
01.2001 - 06.2002