Glenda Mendoza
Orlando,FL
Summary
Highly-motivated Person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated person eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Carnaval En Orlando non Profit / Volunteer
Orlando, FL
07.2024 - Current
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Oversaw membership data system to keep information updated and complete.
- Acquired new customers through social media, grassroots marketing efforts and new member orientations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction rating by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
Outsourcing Business Consultant
Advantage Business Partners
Orlando
01.2022 - 06.2023
- Presenting human resources outsourcing products and services to final decision makers and end users to achieve sales goals
- Joined startup business as consultant in areas of marketing, logistics and training to various behavioral healthcare service providers.
- Coordinated with internal teams and external stakeholders to support business growth through development of new features.
- Pinpointed growth opportunities within services portfolio and business model.
- Liaised with senior officers to ensure ongoing quality assurance program integrity.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
Hostess
Carrabas italian Grill
11.2018 - 04.2019
- Greeting guests as they enter, providing guests with menus and answering any initial questions, seating guests at tables or in waiting areas, engaging with guests to ensure they're happy with food and service, responding to complaints and helping to resolve them, answering phone calls, taking reservations and answering questions, helping out with other positions in the restaurant as needed, providing great customer service
Customer service Representative
Health plan one
Orlando, FL
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Internet Sale Consultant
Universal Nissan
Orlando
- Perform online sales activities to achieve company sales objectives
Internet Sale Consultant
Sutherlin Nissan
Orlando
- Perform online sales activities to achieve company sales objectives
Sales Associate
Tory Burch Outlet
Orlando
- Managed client relationships by addressing inquiries and resolving issues in a timely manner
Skills
- Training Proficiency
- Revenue Generation
- Stakeholder Relations
- Business Development
- Continuous Improvements
- Guest Relations
- Workforce Management System
- Software
- Presentation Skills
Certification
Grant Cardone sales Training Begginer certification
Timeline
Membership Coordinator
Carnaval En Orlando non Profit / Volunteer
07.2024 - Current
Outsourcing Business Consultant
Advantage Business Partners
01.2022 - 06.2023
Hostess
Carrabas italian Grill
11.2018 - 04.2019
Customer service Representative
Health plan one
Internet Sale Consultant
Universal Nissan
Internet Sale Consultant
Sutherlin Nissan
Sales Associate
Tory Burch Outlet
Grant Cardone sales Training Begginer certification
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