Glenda Miller
Chiefland,Florida
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 28 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Administrative Officer GS-0341-12
North Florida/South Georgia VHS
01.2015 - Current
- As the Administrative Officer (AO) for Primary Care & Outpatient Clinic Service (PCOC), provided administrative support to the Associate Director, two Associate Chief of Staff’s, and the Chief Nurse for PCOC
- Responsible for preparing Congressional Inquiry responses, Issue Briefs and Heads Up notices to Leadership
- Provided guidance and training for Administrative Officers in our 3 large OPCs, 9 CBOC’s and Primary Care in the two medical centers
- Maintained Forecast Budget and kept supervisor up-to-date on issues such as overtime usage, budgeted CUM, etc
- Prepared all recruitment packets, entered in MSS, and tracked hiring for 120+ staff ranging from Primary Care Section Chiefs, APRN’s, APRN Resident program, Administrative Officers, Whole Health staff and our Traveling Veteran staff
- Prepared all recruitment incentives and completed all market pay review forms
- Worked with the National Recruitment Office to assist with attracting physicians to our area
- Maintained a Microsoft Teams channel to track physician, mid-level, RN, LPN, and ICT vacancies for all clinics under our service
- Initiated a weekly meeting with Human Resources and Credentialing to track all physician/APRN hires in our service
- Worked with other services in the hospital to set up educational talks for our PACT Teams
- Maintained and monitored our Emergency Alert System (VA EAAS)
- Served as a back-up Supervisor and Approver for all CBOC VATAS
- Served as the back-up Records Liaison for our service
- COR 1 for Primary Care
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
Administrative Officer GS-341-11
Lake City VAMC
12.2009 - 01.2015
- As the Administrative Officer for Ambulatory Care in Lake City, reported directly to the Associate Chief for Ambulatory Care and covered Primary Care, Emergency Department, Women’s Health, SCI and Employee Health
- Assisted the Associate Chief in a full administrative capacity
- Prepared responses to congressional inquiries and other regulatory agencies
- Served as Patient Advocate for Veterans in our clinic
- Worked with Veterans and Staff to resolve any complaints
- Performed all Human Resources functions that include the personnel management program of the clinic and ER, including matters involving position classification, recruitment, training, leave administration, performance management, promotions, awards, and labor relations management
- Responsible for all administrative employees encompassing competencies, appraisals and performance reporting
- Developed, coordinated, collected data, & monitored performance improvement programs and activities in the Ambulatory Care Clinics/ER
- Routinely managed reports showing encounter errors, scheduling errors and insurance statistics for our departments with follow through for proper corrective action
- Responsible for the preparation of the Lake City Ambulatory Care Management budget briefing that encompasses equipment, furniture, FTE, space management and yearly forecasted needs regarding a productive medical center
- Developed and maintained an awareness of available resources (space, personnel, equipment, funds, and information) and made recommendations regarding needs, distribution, or redistribution for their effective use in Ambulatory Care/ER program operations
- Maintained and ordered all equipment and supplies for our services working closely with contracting to ensure diligence and minimal waste of fiscal dollars
- Monitored and verified our equipment inventory and maintenance of said inventory
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained a tracking system for all employees for education, licensure, credentialing, PIV, etc… to maintain compliance in accordance to accrediting agencies
- Served as the Records Liaison Officer
- Backup PCMM Coordinator supporting physician assignment of new patients that comply with federal guidelines to ensure patient billing is compliant
- Guided the overall coordination, direction, & administrative management of the Ambulatory Care Clinics/ER
- Interpreted administrative policies, developed, and implemented both long and short range policies and plans for the Ambulatory Care Clinics/ER, defined administrative requirements, and coordinated the medical administration needs of the clinics and ER.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Developed and implemented strategies to streamline office operations.
Medical Administration Specialist GS-301-9
Villages Community Based Outpatient Clinic
02.2005 - 12.2009
- Activated The Villages CBOC along with the Chief Medical Officer
- Responsible for overseeing all MAS functions of the clinic
- Supervised six PSA’s, work studies and 25 volunteers
- Established clinic profiles, managed the scheduling program, and release of information
- Responsible for the data collection required for the Medical Care Cost Recovery Program, and notifying the Transfer Coordinator, Clinic of Jurisdiction and Ambulance Travel Billing section of patients who are transferred emergently from our clinic
- Provided guidance to the CMO and other primary care providers regarding MAS policies, eligibility and patient rights
- Involved in the planning and coordination of internal review systems to assure that both clinic and administrative activities are in compliance with agency and outside accrediting requirements
- Served as the Patient Advocate resolving customer service issues and problems between patients, public and staff
- Responded to congressional inquiries
- Trained and served as the CARE Partner for the Villages CBOC
- PCMM Coordinator for The Villages CBOC
- Responsible for solving personnel issues, working with human resources to help current employees solve their HR issues as well as justification for new positions
- Responsible for all competency folders for employees of the clinic
- Assisted in the selection of new clerical staff
- Ensured that all employees of the clinic received mandatory in-service training
- Ensured that the physical building is maintained properly.
Medical Records Administrative Specialist GS-669-09
Federal Correctional Complex
02.2002 - 10.2004
- Oversaw the day to day operations of the Medical Records Departments at the Medium and Camp facilities
- Supervised the Health Information Technicians at both facilities
- Conducted regular monthly audits to ensure records were in compliance with JCAHO and bureau standards
- Coordinated FOIA requests and billing for copies requested by inmates and other agencies
- Handled all complaints for the Medical Records Department
- Assisted the Health Services Administrator, Assistant Health Service Administrator and Clinical Director with answering all formal and informal complaints
- Assisted inmates with problems at the Medical Department
- Responsible for keeping appointments for doctors and contract doctors
- Served on the Improving Organizational Performance team
- Responsible for all purchases for the Medium and the Camp
- Responsible for time and attendance for all medical staff.
Health Information Technician GS-675-07
Federal Correctional Complex
10.1995 - 02.2002
- Assisted in the development and implementation of the Medical Records Office Procedure Manual
- Designed and implemented the medical referral system
- Developed tracking forms for laboratories, x-rays, physical exams, etc
- Audited time and attendance records
- Established the medical records system at the Camp facility
- Responsible for all medical record functions
- Coordinated outside consultant referral system
- Responsible for keying and keeping inmate pay
- Responsible for release of information and FOIA inquiries
- Assisted in teaching A&O classes.
Medical Secretary
Marion Correctional Institution
04.1989 - 04.1993
- Scheduled all appointments for the Chief Health Officer and other medical staff
- Coordinated outside trips with the Security Department
- Assisted the Medical Records Supervisor
- Established chronic illness clinics
- Handled release of information requests
- Supervised orderlies for the Health Services Department.
Medical Secretary
Florida Correctional Institution
05.1987 - 04.1989
- Scheduled all appointments for the Chief Health Officer and other medical staff
- Coordinated outside trips with the Security Department
- Entered sensitive medical data into the computer
- Supervised orderlies for the Medical Department.
Clerk Typist
Lancaster Correctional Institution
12.1985 - 05.1987
- Typed/transcribed social histories of new inmates
- Scheduled all medical and psychological appointments
- Filled in for the admissions officer.
Education
Medical Technology
Central Florida Community College
01.1985
Chiefland High School
05.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Follow-up skills
- Microsoft Office Suite
Accomplishments
- Training - Responsible for training all new Administrative Officers to ensure continued quality of customer service.
- COR 1
- Yellow Belt Certified
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
References
- Katherine Laurenzano, MD, 352-672-7701
- Michelle Norman, 352-214-2969
- Kimberly Gerling, 352-214-4837
Certification
- FAC COR 1 - Facility Contracting Officer Representative
Timeline
Administrative Officer GS-0341-12
North Florida/South Georgia VHS
01.2015 - Current
Administrative Officer GS-341-11
Lake City VAMC
12.2009 - 01.2015
Medical Administration Specialist GS-301-9
Villages Community Based Outpatient Clinic
02.2005 - 12.2009
Medical Records Administrative Specialist GS-669-09
Federal Correctional Complex
02.2002 - 10.2004
Health Information Technician GS-675-07
Federal Correctional Complex
10.1995 - 02.2002
Medical Secretary
Marion Correctional Institution
04.1989 - 04.1993
Medical Secretary
Florida Correctional Institution
05.1987 - 04.1989
Clerk Typist
Lancaster Correctional Institution
12.1985 - 05.1987
Medical Technology
Central Florida Community College
Chiefland High School
- FAC COR 1 - Facility Contracting Officer Representative
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