Summary
Overview
Work History
Education
Skills
Certification
Timeline
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GLENDA Mull

GLENDA Mull

Summary

Dynamic Life/Support Coach with a proven track record at Beyond This Soul, and Via Social Media volunteer coaching by enhancing client self-awareness and goal achievement through tailored coaching plans and effective communication. Skilled in active listening and problem-solving, I empower individuals to navigate challenges and foster personal growth, ensuring a positive impact on their lives

Overview

20
20
years of professional experience
1
1
Certification

Work History

Life/Support Coach

Self Employed
05.2017 - Current
  • Established strong rapport with clients, creating an open and trusting environment for honest communication.
  • Utilized active listening skills during sessions to build trust with clients while gathering valuable insights into their needs.
  • Developed personalized coaching plans for each client, resulting in improved goal setting and achievement.
  • Conducted workshops on topics such as stress management, time management, and effective communication skills for improved quality of life.
  • Enhanced client self-awareness by facilitating group and individual sessions on various life skills topics.
  • Assessed clients'' needs and tailored coaching approaches accordingly, fostering personal growth and development.
  • Created innovative lesson plans that incorporated experiential learning opportunities to increase engagement among participants.
  • Supported clients in identifying personal strengths and areas for improvement by conducting thorough assessments and inventories.
  • Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
  • Managed caseload efficiently while maintaining detailed records of all client interactions ensuring accurate tracking of progress towards goals.
  • Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
  • Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
  • Evaluated client progress regularly, adjusting coaching strategies to optimize results continually.
  • Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
  • Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
  • Provided constructive feedback to clients on their progress towards meeting goals, encouraging continued efforts towards personal growth.
  • Empowered clients to take responsibility for their actions, leading to increased accountability and selfreliance.
  • Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
  • Proactively identified new resources and techniques for use in coaching sessions, keeping up-to-date on industry trends and advancements.
  • Helped clients to identify challenges and set goals.
  • Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
  • Coached clients through difficult life circumstances.
  • Helped to integrate clients in local community by teaching important social and work-related skills.
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Maintained private practice of [Number] clients.
  • Provided insight and ideas to promote client growth.
  • Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
  • Maintained detailed, confidential client files.
  • Facilitated sessions in person and over phone.
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Maintained impeccable records for each client and daily instructional activities.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Front Desk Receptionist

Comfort Inn
02.2005 - 10.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Education

GED -

Clasopt Community College
Astoria, OR
06-1996

Healing Arts Practitioner - Life Coach/ End of Life Duala

South West Institute Of Healing Arts
Phoenix, AZ
06-2026

Certified Herbalist - Herbalist

Lost Skills Academies
Online
09-2024

Skills

  • Task delegation
  • Coaching techniques
  • Feedback delivery
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Documentation and recordkeeping
  • Team building
  • Data entry
  • Leadership development
  • Task prioritization
  • Coaching and development
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Strategic planning
  • Adaptability
  • Continuous improvement
  • Written communication
  • Work coordination
  • Problem-solving aptitude
  • Individualized instruction
  • Curriculum design
  • Job skill building
  • Employee performance reviews
  • Materials preparation
  • Learning management systems
  • Client retention
  • Knowledge management
  • Assignment delegation
  • Change management

Certification

  • Ordination, Universal Life Church - June 25th 2009

Timeline

Life/Support Coach

Self Employed
05.2017 - Current

Front Desk Receptionist

Comfort Inn
02.2005 - 10.2014

GED -

Clasopt Community College

Healing Arts Practitioner - Life Coach/ End of Life Duala

South West Institute Of Healing Arts

Certified Herbalist - Herbalist

Lost Skills Academies

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GLENDA Mull