Glenda Navora
Lake Isabella,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Sales Specialist
Fresno Cares
Fresno
01.2024 - 08.2024
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Answered customer inquiries regarding product features, pricing, and availability.
- Advised customers of current promotions and discounts available for purchases.
- Assessed customer product needs and interests in order to best recommend suitable items
- Build rapport with customers through friendly conversations about their shopping needs.
- Developed strong relationships with customers through excellent customer service skills.
- Implemented effective strategies for managing client relationships from initial contact through closing deals.
- Collected feedback from customers after closing deals in order to improve services provided by the agency.
- Provided guidance on all aspects of the sales process including prospecting activities and closing deals.
- Expanded base of established accounts by building relationships with customers and growing and closing sales.
- Recommended, selected and located merchandise based on customer desires.
- Greeted guests promptly with a positive attitude and asked open-ended questions to better understand shopping needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used product knowledge to suggest items to match client needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Delivery Driver
Uber Eats
Los Angeles
09.2021 - 12.2023
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Notified customers of delays to decrease calls to support.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Retail Sales Specialist
Body And Mind
Long Beach
01.2021 - 09.2021
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Recommended, selected and located merchandise based on customer desires.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
Retail Sales Specialist
Euflora
Long Beach
07.2019 - 01.2021
- Processed online orders using the Point of Sale system accurately and efficiently.
- Cross-sold products and services to increase average transaction value.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Education
Property And Casualty License -
Kaplan Financial
Online Course12-2024
High School Diploma -
Kurt T. Shery High School
Torrance, CA01.2014
Some College (No Degree) - General Studies
Long Beach City College
Long Beach, CASkills
- Exceptional customer service
- Interpersonal skills
- Intrapersonal skills
- Problem solver
- Fast learner
- Adaptability
- Organizational skills
- Ability to work under pressure
- Computer literate
- Knowledge of point-of-sale systems
- Cash handling
- Upselling
- Excellent people skills
- Service oriented
- Customer needs assessment
- Exceeds sales goals
- Problem-solving skills
- Payment processing
- Relationship building
- Persuasion techniques
- Active listening skills
- Retail merchandising expertise
- Building rapport
- Guest relations
- Energetic self-starter
- Conflict resolution
Timeline
Retail Sales Specialist
Fresno Cares
01.2024 - 08.2024
Delivery Driver
Uber Eats
09.2021 - 12.2023
Retail Sales Specialist
Body And Mind
01.2021 - 09.2021
Retail Sales Specialist
Euflora
07.2019 - 01.2021
Property And Casualty License -
Kaplan Financial
High School Diploma -
Kurt T. Shery High School
Some College (No Degree) - General Studies
Long Beach City College
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