Quickbooks
Years of experience
Glenda Nelson
Customer Service
Key West,FL
Summary
Professional with a strong customer service background, honed at Key West Adventures. Proven ability to manage reservations and streamline processes, enhancing client satisfaction. A team player with exceptional attention to detail and multitasking skills, I excel in fast-paced environments, ensuring compliance and operational efficiency. Experienced with customer service and fleet coordination. Utilizes strong communication skills to enhance customer satisfaction and loyalty. Track record of maintaining organized rental records and managing vehicle inventory efficiently.
Overview
25
25
Work History
Car Rental Agent
Key West Adventures
02.2021 - Current
- Processed rental agreements and vehicle returns, ensuring compliance with company policies.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
Office Manager
Paradise Pool Service
02.2009 - 06.2021
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Streamlined administrative processes, improving document management and communication flow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Supervisor
Gold Key Credit, Inc
09.2000 - 06.2005
- Supervised daily operations, ensuring efficiency and adherence to safety protocols.
- Trained and mentored team members, enhancing skills and performance.
- Developed training programs that improved staff competency and reduced onboarding time.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Deli Customer Service Clerk
7 Days
06.1995 - 06.2000
- Assisted customers with deli selections, ensuring personalized service and satisfaction.
- Maintained cleanliness and organization of deli area, adhering to food safety standards.
- Collaborated with team members to enhance product displays and promote sales.
- Processed customer transactions accurately using point-of-sale systems.
Education
High School Diploma -
Key West High
Key West, FLSkills
- Team player mentality
- Policy comprehension
- Reservation management
- Strong multitasking
- Customer service
- Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Rentworks
Shopkeep
Microsoft Office and Excel
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Car Rental Agent
Key West Adventures
02.2021 - Current
Office Manager
Paradise Pool Service
02.2009 - 06.2021
Supervisor
Gold Key Credit, Inc
09.2000 - 06.2005
Deli Customer Service Clerk
7 Days
06.1995 - 06.2000
High School Diploma -
Key West High
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