Glenda Nelson
Uber Eats
Baltimore,Md
2027
years of professional experience
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication. Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results. Deadline-driven Night Auditor offering 19 year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible.
Work History
Uber Driver
- Maintained high customer satisfaction through effective communication and service quality.
- Utilized GPS technology to optimize delivery routes and minimize delays.
- Navigated local routes efficiently to ensure timely food deliveries.
- Managed order accuracy by double-checking items before delivery completion.
- Adapted quickly to changing schedules and peak demand periods.
- Collaborated with restaurant staff to coordinate seamless order pickups and customer service interactions.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Responded with ease to sudden changes in routes and schedules.
Cashier Then Shift Supervisor
5 Years 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout areas.
- Handled cash, credit, and digital payment methods accurately.
- Resolved customer inquiries and issues, ensuring high satisfaction levels through effective communication.
- Completed store opening and closing procedures and balanced tills.
Night Auditor Full Time
- Managed nightly financial reports, ensuring accuracy in cash handling and transactions.
- Conducted audits of guest accounts, identifying discrepancies and resolving issues efficiently.
- Oversaw property security measures during overnight shifts, enhancing guest safety and satisfaction.
- Coordinated check-in/check-out processes, providing exceptional customer service to guests at all times.
- Trained new staff on operational protocols and best practices, fostering a collaborative team environment.
- Developed efficient communication channels with day staff to ensure seamless transition between shifts for optimal service delivery.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Managed night audit processes, ensuring accurate financial reporting and reconciliation.
Cashier
- Maintained clean, organized checkout areas to enhance customer experience.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash drawer and balanced daily receipts to ensure financial accuracy.
- Implemented checkout procedures that improved transaction speed and efficiency.
Child Support Specialist II
- Facilitated case management by coordinating with families and legal entities to ensure compliance with child support orders.
- Conducted thorough investigations into financial circumstances to establish accurate child support obligations.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
Education
AA Degree - Secretarial
Skills
Data Entry
MS Office
Multitasking Abilities
Teambuilding
Decision-Making
Excellent Communication
Self-Motivated
Timeline
Cashier Then Shift Supervisor
CVS Pharmacy
10.1996 - 03.2002Read More
Uber Driver
Uber Eats
05 2026 - CurrentRead More
Night Auditor Full Time
Welcome Inn Apartments & Motel Rooms
03 2007 - 04 2026Read More
Cashier
WEIS Markets
11 2018 - 01 2019Read More
Child Support Specialist II
Baltimore County Child Support Enf
12 1995 - 07 2018Read More
Community College of Baltimore City
AA Degree from Secretarial
Read More