Glenda Ortiz Jaime
Houston,TX
Summary
A dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments, with a 7-plus-year background experience in customer service, record keeping, and general office management. Offering a positive personality with excellent communication, technology, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Houston Independent School Distict
Houston , TX
07.2021 - Current
- Answered over 20 calls during my shift while routing calls, delivering messages to staff, and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Organizing and filing employee
Clerk II
Houston Independent School Distict
Houston, Texas
08.2015 - 07.2021
- Interacted with customers by phone, email, or in person to provide information.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
Alief Taylor High School
Houston Texas 06.2014
Skills
- Microsoft Outlook
- Computers and Technology
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Timekeeping Software
- Invoice Processing
- Data Entry Documentation
- SAP
- Raptor software
- Ricoh Printer Software
- IT Tip-Web software
Timeline
Administrative Assistant
Houston Independent School Distict
07.2021 - Current
Clerk II
Houston Independent School Distict
08.2015 - 07.2021
High School Diploma -
Alief Taylor High School
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