GLENDA PAGAN
Clermont,FL
Summary
Results-driven owner/operator with a proven track record in managing business operations, enhancing customer relationships, and resolving conflicts. Expertise in developing business plans and budgets to maximize profitability. Dynamic business operations leader with extensive experience in team building and effective communication. Known for cultivating long-term customer relationships and driving sales through strategic problem solving and conflict resolution.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
JOSE'S FLOORING & HANDYMAN SERVICES
Clermont, Florida
01.2018 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer inquiries and complaints with effective communication skills.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
PRE SCHOOL TEACHER
Collina Kids Academy
Clermont, Florida
09.2008 - 01.2014
- Designed engaging lesson plans for diverse preschool students.
- Fostered a nurturing environment to promote social and emotional development.
- Implemented age-appropriate activities to stimulate cognitive growth.
- Collaborated with parents to support children's learning and development.
- Managed classroom behavior and enforced positive discipline techniques.
- Conducted regular assessments to monitor student progress and needs.
- Participated in ongoing professional development to enhance teaching skills.
- Taught children foundational skills in colors, shapes and letters.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Assisted in providing a safe and secure environment for children.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Implemented hands-on, play-based strategies for experiential learning.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Developed professional relationships with parents, teachers, directors and therapists.
- Provided individual attention to each student as needed during class time.
- Led story time sessions designed to promote literacy skills among young learners.
- Read stories to children and taught painting, drawing, and crafts.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Cashier Team Lead
Steak N Shake
Clermont, Florida
09.2007 - 09.2008
- Supervised cashier team to ensure efficient transaction processing.
- Trained new cashiers on customer service and register operations.
- Maintained clean and organized checkout area for customer convenience.
- Assisted in managing cash drawers and balancing registers at shift end.
- Provided exceptional service to enhance guest satisfaction and loyalty.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cashier performance, providing feedback as needed.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Supervisor
Chick-fil-A
Ocoee, Florida
10.2002 - 06.2005
- Supervised daily operations and staff activities in a fast-paced restaurant environment.
- Trained new team members on customer service standards and food safety protocols.
- Managed inventory levels and ensured timely restocking of supplies and ingredients.
- Resolved customer complaints promptly to maintain high service quality standards.
- Monitored food preparation processes for compliance with health regulations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Team Leader
Dairy Queen
Clermont, Florida
- Led team in daily operations to ensure smooth service delivery.
- Trained new team members on company standards and procedures.
- Managed inventory levels and assisted in stock management tasks.
- Coordinated employee schedules to optimize staffing efficiency.
- Ensured compliance with health and safety regulations during shifts.
- Provided exceptional customer service to enhance guest satisfaction.
- Resolved customer complaints quickly to maintain a positive environment.
- Assisted in maintaining cleanliness and organization of work areas.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
Education
GROVELAND HIGH SCHOOL (1995)
Groveland, FLSkills
- Business operations
- Customer relationship management
- Problem solving
- Conflict resolution
- Team building
- Leadership
- Decision making
- Time management
- Effective communication
- Sales strategy development
- Hiring
- Flexible schedule availability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Owner/Operator
JOSE'S FLOORING & HANDYMAN SERVICES
01.2018 - Current
PRE SCHOOL TEACHER
Collina Kids Academy
09.2008 - 01.2014
Cashier Team Lead
Steak N Shake
09.2007 - 09.2008
Supervisor
Chick-fil-A
10.2002 - 06.2005
Team Leader
Dairy Queen
GROVELAND HIGH SCHOOL (1995)