Summary
Overview
Work History
Education
Skills
References
Other Experience
Personal Information
Affiliations
Languages
Certification
References
Timeline
Generic

GLENDA PALOMINO

Oklahoma City

Summary

Results-oriented HR Director with a proven record in benefits administration, compliance management and team development. Streamlined HRIS processes, enhancing employee engagement and operational efficiency reducing manual workloads across diverse locations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Human Resource Generalist

Sovereign Bank
Oklahoma City
10.2023 - Current
  • Managed benefits and compensation administration for all employee programs including medical, dental, and life insurance.
  • Managed employee onboarding processes to enhance new hire integration.
  • Coordinated employee performance reviews to facilitate feedback and growth.
  • Maintained HRIS records for accurate personnel data management and reporting.
  • Facilitated conflict resolution sessions to promote a positive workplace culture.
  • Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
  • Conducted background checks, reference checks and employment verification.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
  • Responded promptly to inquiries from internal staff members regarding employment matters.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Created and modified job descriptions within all departments.
  • Facilitated conflict resolution between employees through mediation sessions or counseling services.
  • Investigated employee complaints or grievances related to workplace issues or violations of policy.
  • Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
  • Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
  • Maintained up-to-date knowledge of current trends in Human Resources management techniques and strategies.
  • Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
  • Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
  • Evaluated job applications received from potential candidates against established criteria for job qualifications.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Partnered with senior HR team to communicate company standards and policies.
  • Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
  • Analyzed employment-related data and prepared reports.
  • Oversaw annual review system creation, administration, and training for managers and supervisors.
  • Restructured and automated annual review process in ADP, saving numerous hours of manual work.
  • Developed new hire orientation process within ADP's automated system to enhance onboarding efficiency.
  • Streamlined recruiting process through automation in ADP, integrating with onboarding systems.
  • Provided daily HR support to approximately 175 employees across 10 locations in Oklahoma.
  • Conducted open enrollment annually, ensuring all employees understood benefits and completed enrollments.
  • Documented employee complaints, conducted disciplinary meetings, and managed termination processes as required.

Director of Human Resources/Office Manager

Golden Age Home Health
06.2018 - 09.2023
  • Conducted monthly HR orientations and compliance audits to ensure regulatory adherence.
  • Developed and implemented HR policies for home health staff management.
  • Facilitated training sessions to enhance staff skills and compliance.
  • Oversaw resolution of employee relations issues within the organization.
  • Collaborated with leadership to align HR strategies with business goals.
  • Ensured compliance with labor laws and regulations in home health services.
  • Counseled managers on disciplinary actions when necessary.
  • Developed and implemented human resources policies, procedures, and best practices.
  • Investigated incidents of workplace harassment or discrimination complaints.
  • Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
  • Drafted job descriptions and prepared job postings for open positions.
  • Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
  • Researched industry trends to inform compensation and performance strategies.
  • Aligned HR policies with federal and local regulations.
  • Suggested promotions and wage increases according to employee performance.
  • Coordinated employee benefits programs, including health insurance and retirement plans.
  • Managed daily office operations and ensured efficient workflow.
  • Oversaw inventory management of medical supplies and office materials.
  • Trained new employees on office procedures and software systems.
  • Assisted in budgeting and expense tracking for operational costs.
  • Supervised staff members, organized schedules and delegated tasks.
  • Developed and implemented office policies and procedures.
  • Organized company events including holiday parties, team building activities .
  • Ensured compliance with applicable laws regarding employment practices.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Assisted in recruiting, onboarding and training new employees.
  • Delegated work to staff, setting priorities and goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Facilitated transition to third-party Payroll/HRIS, achieving annual savings exceeding $25,000.
  • Completed background checks, including fingerprints, in accordance with State Health Department regulations.
  • Managed recruitment processes, encompassing hiring and terminations for optimal staffing.
  • Published vacancy announcements and evaluated applicant qualifications through comprehensive job analysis.
  • Oversaw training, staff development, and team-building initiatives to enhance employee engagement.
  • Administered benefits programs, including open enrollment and negotiations with brokers.
  • Collaborated with Executive Management to forecast HR growth and departmental needs.

Chief Human Resource Officer

New Century Investments
01.2017 - 03.2018
  • Establish and implement HR efforts that effectively communicate and support the firm's mission and vision.
  • Develop HR plans and strategies to support the achievement of the overall business operations objectives.
  • Function as a strategic business advisor regarding key organizational and management issues.
  • Serve as a member of the executive management team to establish a sound plan that corresponds to the strategy and objectives of the firm.
  • Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of the firm.
  • Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective.
  • Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits, etc.

Director of Human Resources

New Century Investments
01.2016 - 12.2016
  • Established corporate HR department to centralize operations and enhance efficiency.
  • Developed and implemented HR policies aligned with company objectives.
  • Managed employee relations to foster a positive workplace culture.
  • Collaborated with management on organizational development initiatives.
  • Implemented compliance strategies to meet labor regulations and standards.
  • Counseled managers on disciplinary actions when necessary.
  • Developed and implemented human resources policies, procedures, and best practices.
  • Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
  • Investigated incidents of workplace harassment or discrimination complaints.
  • Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
  • Collaborated with department heads to develop strategies that would increase employee engagement levels.
  • Advised senior leadership on organizational structure changes affecting the workforce.
  • Worked with department managers to assess needs.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Researched industry trends to inform compensation and performance strategies.
  • Aligned HR policies with federal and local regulations.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Reported on workplace health and safety compliance to superiors.
  • Consolidated HR functions from multiple locations into a corporate service center.
  • Conducted comprehensive HR audit across multiple sites to identify improvement areas.
  • Facilitated transition of seven locations, servicing 250 employees, to third-party Payroll/HRIS system, achieving annual cost savings exceeding $27,000.
  • Developed HR website featuring forms and online complaint filing options for user accessibility.
  • Instituted policies for background checks and drug testing to ensure compliance and safety.
  • Managed recruiting, hiring, and termination processes to maintain workforce quality.
  • Oversaw payroll review, processing, and audits for seven locations to ensure accuracy.

Estate & Legacy Manager (Legal Dept.)

The Salvation Army, Divisional Headquarters
11.2011 - 01.2016
  • Company Overview: Oklahoma/Arkansas Division.
  • Experienced in Development, Planned Giving and Matured Estates.
  • Experienced in recovery/administration of Matured Estates, Fiduciary responsibility, Contested Trust/Estate Mediations.
  • Work with Attorneys on Legal Issues/Settlements involving Trust & Estates, Property, Human Resources, etc.
  • Develop and Conduct Trainings for Business Leaders Institute.
  • Coach and train staff in processing, allocation and use of donor gifts.
  • Interpret Trusts/Wills, State statutes, Corporate bylaws and donor intent to ensure equitable allocation of gifts.
  • Prepare final recommendations to Divisional Finance Board and Corporate Board of Trustees for allocation of donor gifts.
  • Oklahoma/Arkansas Division.

Education

Bachelor of Science - Organizational Leadership

University of Central Oklahoma
Edmond, OK
05-2013

Master of Science - Adult Education & Training/Human Resources

Colorado State University
Fort Collins, CO

Bachelor of Arts - Cross Cultural Studies

Nelson University
Waxahachie, TX

Skills

  • Organizational leadership
  • Policy writing
  • Effective communication
  • Team building
  • Bilingual proficiency
  • Public speaking and training
  • Employment law expertise
  • Investigative skills
  • Payroll management
  • Benefits administration
  • Policy writing and implementation
  • Compliance management
  • Employee relations
  • 401(k) administration
  • Trust and estate planning
  • Legal rights in trust management
  • Non-profit management
  • For-profit management
  • Human resources management
  • Performance evaluation
  • Best practices implementation
  • ADP workforce now
  • Knowledgeable in all HR systems
  • FMLA administration
  • In-depth knowledge of HR compliance
  • Labor law compliance
  • Interviewing

References

  • Diana Lasswell, Former Supervisor/Co-worker, Salvation Army, 918-671-1997
  • Jessica Larson, Current Co-worker, Golden Age, 405-248-4225
  • Abigail Almanza, Former Co-Worker, New Century Investments, 405-778-9210

Other Experience

  • 20+ years of Foreign and Domestic outreach to Spanish speaking communities
  • Bi-lingual Speaker/Teacher/Music Leader
  • Translator (Fluent and Literate in Spanish), 30+ years
  • Board Member, Non-Profit

Personal Information

  • Organizational Leadership and Development
  • Excellent Communication and Team Building Skills
  • Bilingual
  • Speaker/Trainer

Affiliations

  • Container Gardening
  • Fishing
  • Cooking & Baking
  • Traveling
  • Food Art

Languages

Spanish
Professional
Quechua
Elementary

Certification

  • Notary Public

References

References available upon request.

Timeline

Human Resource Generalist

Sovereign Bank
10.2023 - Current

Director of Human Resources/Office Manager

Golden Age Home Health
06.2018 - 09.2023

Chief Human Resource Officer

New Century Investments
01.2017 - 03.2018

Director of Human Resources

New Century Investments
01.2016 - 12.2016

Estate & Legacy Manager (Legal Dept.)

The Salvation Army, Divisional Headquarters
11.2011 - 01.2016

Bachelor of Science - Organizational Leadership

University of Central Oklahoma

Master of Science - Adult Education & Training/Human Resources

Colorado State University

Bachelor of Arts - Cross Cultural Studies

Nelson University

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