Amanda Mora
Rochester ,NY
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflict, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Patient Advocate
Cone Health Lebuaer Gastroenterology
07.2023 - 06.2024
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Completed patient referrals to other medical specialists.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Taught patients about medications, procedures, and care plan instructions.
- Translated documents from Spanish to English.
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Warmly greeted patients and visitors and made each feel welcome.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Patient Access Specialist
Strong Memorial Hospital, University Of Rochester
11.2022 - 06.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Customer Service Representative
Spectrum
05.2022 - 10.2022
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Updated account information to maintain customer records.
Supervisor
Walmart
11.2020 - 03.2022
- Monitored workflow to improve employee time management and increase productivity.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Personal Shopper for the OGP department
Packing, Shipping, and Receiving Assembler
Driversity Pack
08.2020 - 11.2020
- Picked orders, scanned products and packed boxes.
- Collaborated with other departments on supply and quality issues.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Administration Officer
Edmars Innovation INC
08.2018 - 07.2020
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Education
GED -
Escuela Virtual De Puerto Rico
San Juan Puerto Rico02.2019
Skills
- Microsoft Word
- Active Listening
- Management
- Bilingual
- Multi-Line Phone Talent
- Medical Terminology
- Appointment Scheduling
- Customer Service
- Teamwork and Collaboration
- Billing Software Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Patient Advocate
Cone Health Lebuaer Gastroenterology
07.2023 - 06.2024
Patient Access Specialist
Strong Memorial Hospital, University Of Rochester
11.2022 - 06.2023
Customer Service Representative
Spectrum
05.2022 - 10.2022
Supervisor
Walmart
11.2020 - 03.2022
Packing, Shipping, and Receiving Assembler
Driversity Pack
08.2020 - 11.2020
Administration Officer
Edmars Innovation INC
08.2018 - 07.2020
GED -
Escuela Virtual De Puerto Rico