Glenda Rodriguez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Data Entry Clerk/Customer Service Representative
Humana
10.2014 - 09.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly, while meeting productivity requirements.
- Organized, sorted, and checked input data against original documents.
- Updated account information to maintain customer records.
Mail Processing Clerk
Kelly Services/Banctec
06.2014 - 10.2014
- Processed and organized incoming mail for distribution to appropriate departments.
- Used automated mail processing equipment to sort and verify customers payment documents.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Professional
H&RBlock
01.2014 - 04.2014
- Scheduled Appointments for Tax Professionals by phone and walk-in, while taking payments and managing customer relations.
- Diligent and consistent attendance throughout the entire tax season.
Health Information Specialist
Texas Health Resources/Cornerstone Staffing
03.2009 - 12.2009
- Accurately sorted, prepped, and scanned charts of hospital patients.
- Verified and indexed documents to correct charts.
- Analyzed and corrected charts for scanned errors. July 2009-December 2009 (Hired on as permanent.)
Order Puller/Materials Technician
Cornerstone Staffing/JPS Health Network
09.2008 - 03.2009
- Prepared orders by processing requests, pulled materials from warehouse, delivered by cart to all departments in the hospital.
- Cleaned and distributed pumps to all departments.
- Filled patient supply orders in Central Services department.
Mail Processing Clerk
Cornerstone Staffing/Verizon
10.2007 - 03.2008
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Used automated mail processing equipment to sort and verify customers payment documents.
Office Support Clerk
Kelly Services/Allstate Ins.
09.2004 - 05.2005
- Improved document retrieval times, by accurately preparing files for scanning.
- Reduced errors in documentation with careful attention to detail when reviewing forms and files.
Mail Office Clerk
Kelly Services/Mega Life & Health
09.2002 - 03.2004
- Provided quality clerical support, operation of equipment for opening large sums of mail.
- Accurately sorted and verified insurance claims for processing.
Receiving Office Clerk/Customer Service Representative
Neiman Marcus Direct
10.1999 - 02.2002
- Successfully operated one-person receiving office in Special Orders department.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided clerical support by distributing mail, copying and faxing customers orders.
Education
Certificate -
SER-Office Skills Training
Grand Prairie, TX01.1993
Graduated -
Hillcrest High School
Dallas, TX01.1981
Skills
- Data Entry
- Order Processing
- Mail handling
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Service-Oriented
- Independent worker
- Document Scanning
- Administrative Support
- Document Preparation
Timeline
Data Entry Clerk/Customer Service Representative
Humana
10.2014 - 09.2019
Mail Processing Clerk
Kelly Services/Banctec
06.2014 - 10.2014
Customer Service Professional
H&RBlock
01.2014 - 04.2014
Health Information Specialist
Texas Health Resources/Cornerstone Staffing
03.2009 - 12.2009
Order Puller/Materials Technician
Cornerstone Staffing/JPS Health Network
09.2008 - 03.2009
Mail Processing Clerk
Cornerstone Staffing/Verizon
10.2007 - 03.2008
Office Support Clerk
Kelly Services/Allstate Ins.
09.2004 - 05.2005
Mail Office Clerk
Kelly Services/Mega Life & Health
09.2002 - 03.2004
Receiving Office Clerk/Customer Service Representative
Neiman Marcus Direct
10.1999 - 02.2002
Certificate -
SER-Office Skills Training
Graduated -
Hillcrest High School
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