Glenda Roman
Panorama City,CA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Store Manager
AutoZone
Santa Clarita, California
05.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service and teamwork.
- Coordinated inventory management and maintained optimal stock levels.
- Developed schedules and assigned tasks to optimize workflow efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored sales trends and adjusted strategies to improve performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Commercial Manager
O'reilly Auto Pats
Los Angeles, CA
12.2018 - Current
- Aligned commercial activities with strategic company goals by optimizing sales opportunities.
- Conducted market research to create improved business plans.
- Delivered insights for customers and markets and determined whether existing products met needs.
- Supported local sales teams with customer meetings and account plans based on strategies.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Cashier
Cvs
Burbank, CA
07.2010 - 11.2017
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Answered customer quests, provided store information and escorted to desired store areas.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
High School Diploma -
Belmont High School
City Of Los Angeles, CA05.2004
Associate of Arts -
Los Angeles Valley College
Van Nuys, CA06.2021
Skills
- Sales support
- Sales and marketing
- Customer Relationship Management
- Conflict mediation
- Retail sales customer service
- Adaptive team player
- Promotional support
- Office equipment proficiency
- Customer relations
- Sales expertise
- Microsoft Office expertise
- Customer assistance
- Fluent in Spanish and English
- Documentation and recordkeeping
- Teamwork
- Computer skills
- Multitasking
Timeline
Store Manager
AutoZone
05.2023 - Current
Commercial Manager
O'reilly Auto Pats
12.2018 - Current
Cashier
Cvs
07.2010 - 11.2017
High School Diploma -
Belmont High School
Associate of Arts -
Los Angeles Valley College
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