Glenda Roshon Stafford
Graniteville,SC
Summary
I offer fifteen years experience in Medical and Administration Assistant positions with a reputation of being dependable, talented, and determined as well as an accountable employee who is a self-starter and a results-oriented person with multitasking skills, and can work independently or as a team player.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Rose Mortuary Mann Heritage
11.2004 - 06.2010
- Rose Mortuary Mann Heritage Chapel.
- Managed daily office operations to ensure efficient workflow and communication between departments.
- Streamlined office procedures to enhance productivity and reduce turnaround times on tasks.
- Implemented digital tools to improve data management and internal communications efficiency.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Owner-Convenience/Deli
Little Valley Market
03.2002 - 06.2002
- Closed due to the passing my husband.
- Managed daily operations, ensuring efficient inventory management and product availability.
- Implemented cost-control measures, optimizing operational efficiency and reducing waste.
- Enhanced customer service protocols, resulting in improved satisfaction ratings and repeat business.
- Managed day-to-day business operations.
Regional Administrative Assistant
TN Managed Care Network
11.2000 - 10.2001
- Business closed
Medical Assistant
DRD Knoxville Medical Clinic
01.1999 - 06.2000
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Bookkeeper
TA Travel Centers of America
05.1998 - 10.1998
- Moved to Tennessee
Phlebotomist
Suncoast Clinical Laboratory
04.1995 - 05.1998
- Collected and processed blood samples following established safety protocols.
- Ensured accurate labeling of specimens to maintain chain of custody.
- Assisted in training new staff on phlebotomy techniques and equipment usage.
- Performed venipunctures and capillary draws with precision to minimize discomfort.
Phlebotomist
Physician Laboratory Services
07.1993 - 04.1995
- Implemented infection control protocols, contributing to a sterile environment during sample collection.
- Coordinated scheduling of appointments to optimize daily workflows and patient flow.
- Executed venipuncture and capillary puncture techniques with precision to minimize discomfort.
- Maintained accurate patient records and documentation for compliance with health regulations.
- Collected blood samples from patients in various settings, ensuring comfort and safety.
- Collaborated with healthcare teams to ensure timely processing of specimens for laboratory analysis.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
Phlebotomist
Seven Rivers Community Hospital
02.1991 - 07.1993
- Collected blood samples accurately from patients following established protocols.
- Maintained sterile environment and adhered to safety regulations during procedures.
- Ensured proper documentation of patient information and specimen tracking.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
Education
High School Diploma -
Citrus High School
Inverness06-1986
Skills
- Experience with PC platforms, including Windows 9598 NT I am very comfortable with a variety of software including Word Perfect, Lotus, Excel, Works, MS Office, Power Point, FDMS, Outlook, Serener, Medical Manager, Brightwheels, Patient Care and Quest
- My specialties are in organizing events, processing data, information keeping, records and tabulation with highly developed administrative skill, problem solving and decision-making, including but not limited to; business communications, chart audits, research and inventory control and medical equipment knowledge I also Obtained a certificate in EKG
Certification
- Certified EKG Technician
Timeline
Administrative Assistant
Rose Mortuary Mann Heritage
11.2004 - 06.2010
Owner-Convenience/Deli
Little Valley Market
03.2002 - 06.2002
Regional Administrative Assistant
TN Managed Care Network
11.2000 - 10.2001
Medical Assistant
DRD Knoxville Medical Clinic
01.1999 - 06.2000
Bookkeeper
TA Travel Centers of America
05.1998 - 10.1998
Phlebotomist
Suncoast Clinical Laboratory
04.1995 - 05.1998
Phlebotomist
Physician Laboratory Services
07.1993 - 04.1995
Phlebotomist
Seven Rivers Community Hospital
02.1991 - 07.1993
High School Diploma -
Citrus High School
Combined History Experience
- Data Entry and Record Processing
- Employee training and reconstruction of office/manual procedures
- Creating and Maintaining Purchase Orders, multiple spreadsheets operations such as but not limited to; Accounts Receivable, Cash Journal with reconciliation, taxable and non-taxable Sales
- Processing of several cash bags with large sum deposits on a daily basis
- Pricing, stocking, inventory and verifying packing lists Preparing Itemized and monthly statements along with collection letters
- Facilitate Credentialing Applications for preparation of contracts for Physicians
- Coordinating scheduled meetings between the Regional Director, Provider Service Representatives and any other outside sources
- Conveying specific information that pertain to Government offices such as Social Security, Veterans Affair and Vital Records along with completion of Death Certificates
- Basic medical coding, filing of health insurance and death claims
- Familiarity of HIPPA and OSHA regulations with strong working knowledge of procedures in several areas of food service.
- Basic Office Skills: Answering phones, faxing, coping, collating, filing, typing, scheduling, mail processing.
- Medical Experience include; Phlebotomy, Specimens collection and processing along with basic medical experience.
Awards
Seven Rivers Community Hospital, 1991 - Employee of the quarter the first six months of employment.
Employee of the year
First six months of employment with Seven Rivers Community Hospital
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