Glenda Scales
Newark,DE
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
35
35
years of professional experience
1
1
Certification
1
1
ServSafe
Work History
Culinary Supervisor
Forefront Healthcare
Wilmington, DE
02.2022 - Current
- Followed company, safety, security policies and procedures.
- Anticipated guest's needs and responded to and acknowledged guests and resolved concerns.
- Supported team to reach common goals.
- Established day's priorities and delegated tasks, taking into account daily events, business levels and forecasts.
- Maintained safety and cleanliness of culinary team and work area as directed by governing regulations.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Culinary Manager
Kentmere Rehabilitation And Healthcare Center
Wilmington, DE
07.1987 - 02.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 15 team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts and supply costs.
- Scheduled kitchen staff of 17 people.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Dietary Aide
Chruchmans Village
Newark, DE
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
Education
Bachelor of Arts - Education
University of Maryland - Eastern Shore
Princess Anne, MDSkills
- Staff Management
- Recipes and menu planning
- Food production management
- PPE Compliance
- Sanitizing understanding
- Budgeting
- Food plating and presentation
- Cultural Awareness
- Flexible and Adaptable
Certification
- CDM,CFPP
ServSafe
Timeline
Culinary Supervisor
Forefront Healthcare
02.2022 - Current
Culinary Manager
Kentmere Rehabilitation And Healthcare Center
07.1987 - 02.2022
Dietary Aide
Chruchmans Village
Bachelor of Arts - Education
University of Maryland - Eastern Shore
- CDM,CFPP
ServSafe
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