Glenda Shallington

Aflac Agent/Aflac Administrator

Self Employed Web

MAGNOLIA

06.2018 - Current

Provided customer service to clients through phone and email communication.
Responded promptly to customer inquiries and complaints in a professional manner.
Developed customer relationships and ensured satisfaction with services.
Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Maintained accurate records of client interactions and transactions.
Attended team meetings regularly to discuss updates on products, services and policies changes.
Completed research to thoroughly understand client requirements.
Facilitated communication between parties to ensure mutual understanding and agreement.
Organized and participated in networking events to expand professional contacts.
Responded to client inquiries and resolved issues promptly.
Developed and maintained strong relationships with clients and stakeholders.
Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Scheduled and attended weekly appointments with clients.
Ensured that all paperwork was completed accurately before submission deadlines.
Answered incoming calls and responded to customer inquiries.
Responded promptly to customer complaints in a professional manner.
Assisted in the development of new administrative systems, procedures and policies.
Provided general administrative support to staff members.
Implemented filing systems to improve document organization and retrieval.
Improved office organization by developing filing system and customer database protocols.
Answered telephones to take messages or redirect calls to appropriate colleagues.
Identified needs of customers promptly and efficiently.
Determined consumer needs to provide products and services appealing to larger market.