Glenda Shealey
Brighton,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
City Of Brighton
02.2022 - Current
- Handled customer inquiries courteously and professionally in a fast paced environment.
- Registered patrons for classes, suggesting activities based on age and interest level.
- Welcomed patrons into the facility, creating a friendly environment.
- Recommended passes and punch cards, determined eligibility for residency.
- Processed payments both in cadh and credit card. Maintained and documented transactions on a daily basis.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Maintained a clean work space, facilitated weekly inventory counts, supported coworkers as needed.
Graphic Design and Prepress
Tiara Printing Minuteman Press
10.2003 - 12.2021
- Designed graphics for printed materials, logos and promotions for marketing purposes.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
- Promoted company's events by designing marketing materials such as posters, newsletters and brochures.
- Communicated with customers by phone, email, and in person, taking orders, fulfilling orders, clarifying order status, maintaining deadlines, and facilitating order pick up or delivery.
- Handled payments in person and over the phone.
- Produced printed materials, running digital presses and bindery equipment.
- Anticipated and prepared for recurring jobs from frequent customers.
- Installed new programs and equipment, learned new digital presses and bindery equipment as needed.
- Suggested and recommended techniques, methods and media best suited to produce desired visual effects.
- Edited and enhanced existing artwork and graphics.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Created logos, illustrations and typography for various organizations.
- Utilized typography techniques to create compelling designs.
- Applied color theory and composition techniques to construct appealing designs.
- Developed original designs for print media, magazines and newspapers.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Implemented feedback and suggestions from clients to improve designs.
- Created artwork for product packaging and promotional materials.
- Developed infographics to better communicate complex data.
- Developed innovative designs for variety of clients in graphic design industry.
Education
Associate Of Applied Arts - Commercial And Advertising Art
Northwest Community College
Powell, WYSkills
- Fleet Dispatching
- Active Listening
- Microsoft Word
- Microsoft Excel
- Staff Training
- Credit Card Payment Processing
- Customer Relations
- Order Fulfillment
- Microsoft PowerPoint
- Stocking and Replenishing
- Delivery Scheduling
- Multi-Line Telephone Operation
- Quality Assurance Controls
- Refund Processing
- Shipping Procedures Understanding
- Administrative Support
- Clerical Support
- Customer Consulting
- Brand Representation
- Schedule Mastery
- Quality Control
- POS Systems Expertise
- Typing Proficiency
- Recordkeeping Strengths
- Critical Thinking
- Office Equipment Proficiency
- Managing Multiple Tasks
- Conflict Mediation
- Service Standard Compliance
- Professional Telephone Demeanor
- Customer Service
- Reading Comprehension
- Project Management Abilities
- Call Triaging
- Process Optimization
- Order Processing
- Training Development Aptitude
- Technical Support
- Problem-Solving Ability
- Product Promotion
- Computer Proficiency
- Money Handling Abilities
- Document Control
- Shipping and Receiving Understanding
- Conflict Resolution
- Administrative and Office Support
- Membership Inquiries and Renewals
- Cultural Awareness
- Calm and Professional Under Pressure
- Prioritization
- Policy and Procedure Adherence
- Grammar
- Coordination
- Proofreading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
City Of Brighton
02.2022 - Current
Graphic Design and Prepress
Tiara Printing Minuteman Press
10.2003 - 12.2021
Associate Of Applied Arts - Commercial And Advertising Art
Northwest Community College
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