Glenda Simon
Westville,NJ
Summary
Reliable and self-motivated professional with diverse experience in administrative, healthcare and business operations, marketing and sales support, client relations, insurance, real estate, customer service, credit, financing, and payments. Dispute resolution and business retention. Ability to remain calm and diplomatic under stress in fast-paced environment. Embraces advocacy, equality, and kindness. Looking for remote position. Law firm credit experience in B2B, healthcare collection files, fraud investigations, home equity, auto deficiency, commercial insurance subrogation, medical insurance, motor vehicle accidents, Worker’s Compensation, and medical self-pay. Cold calling experience. Training, teaching, and coaching new hires. Ability to reach and exceed expectations - working both individually and as a self-starter who drives success in a team - under pressure and time constraints - without compromising performance quality or legal parameters.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Lines Insurance Sr. Customer Service Representative
The Hanover Group Insurance
07.2022 - 10.2022
- Company Overview: 100% remote permanent insurance servicing position for auto and homeowners
- Policy review, explaining coverage, reviewing policy history, including claims history
- Cross selling additional recommended products, business retention
- Clerical support, payment application, and customer service
- 100% remote permanent insurance servicing position for auto and homeowners
Insurance Customer Service Representative and Personal Lines Producer
Farmers Insurance Group - The Lambert Agency
09.2019 - 12.2020
- Licensed NJ Personal Lines Insurance Producer
- (Non-commercial insurance agent Personal Auto or Homeowners.)
- Prospecting, phone contact and follow up
- Client outreach and business retention
- Policy review and cross selling additional recommended products
- Receptionist, clerical support, and customer service
- Cash application and collection calls
Participant Services Representative, Third Party Benefits
Interflex Payments, LLC (dba Ameriflex)
01.2017 - 01.2018
- First point of contact for clients (employers) and benefit plan members, past and present
- Explain benefit details to participants of employer-sponsored plans, including FSA, HSA
- Review, coordinate, and advocate benefit claims and appeals
- Advise on covered medical services, medical equipment, procedures and medications
- Explain how to file clean claims, or complete incorrect or incomplete submissions
- Promote Ameriflex add-on services
- Help desk for participants to navigate the benefits website for their employer
Draw Administrator - FHA 203K Renovation Lending Division
American Neighborhood Mortgage Acceptance (Annie Mac Home Mortgage)
01.2014 - 01.2015
- Prepare renovation construction draw submissions for completion and FHA 203K compliance prior to submission to underwriting for approval
- Prepare and balance each draw accounting sheet from inception to close out
- Perform due diligence on contractor insurance, licenses, and references
- Obtain permits according to government requirements and specifications of repair
- Send and follow up on extension requests, change orders, compliance letters
- Order appraisal of repairs and title updates on Streamline and Homestyle loans
- Explain 203K draw process, including change of contractor, change of FHA Consultant and arbitration options to homeowners & new contractors
- Enter data in Encompass software; prepare close out reports
Collections & Customer Service Representative - Law Firm Call Center
Lyons Doughty and Veldhuis, PC
01.2014 - 06.2014
- Inbound and outbound manual and dialer calls to collect balances on assigned bank card, automobile, student loan, retail or mortgage loan collection queue
- Negotiate settlements or payment plans with the consumer, per client guidelines
Legal / Commercial / Medical Collector and Client Liaison
Mattleman Weinroth & Miller PC
01.2006 - 01.2013
- Commercial, insurance subrogation and medical collections
- Skip trace; asset search
- Maintain aging of 500 account queue within firm and client guidelines
- Negotiate settlements or payment plans with consumer, carrier or opposing counsel according to client guidelines
- Health insurance claims and appeals; property and casualty insurance, including automobile bodily injury claims
- Real estate, mortgage, and bankruptcy; commercial carriers or third-party administrator (TPA) collections
- Recommend suit and post judgment remedies, negotiate settlement or voluntary payment plans before and after judgment is obtained
- ACHIEVEMENT: Collected an average of $1 Million per year consistently
Education
Bachelor’s Degree (B.A) - English
- Homebuilder's Scholarship Recipient
- NDSL recipient
- Extracurricular Activities: Public Speaking, Debate
- Who's Who Among Students in American Colleges and Universities
- Relevant Coursework: Journalism, Theatre
- Extracurricular Activities: Music performance
- Thespian Society Member (Theatre Arts)
- Biology Club
- Poetry Club
- Hillel Club
- Young Democrats Club
- Organizer: Rutgers Students for Robert F. Kennedy for President
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Documentation review
- De-escalation techniques
- Understanding customer needs
- Customer relations
- Teamwork and collaboration
- Customer data confidentiality
- Professional telephone demeanor
- Policies and procedures adherence
- Call center experience
Certification
NJ Personal Lines Producer, 12/01/19, 09/30/25, Renewable every 2 years upon completion of relevant Continuing Education courses.
Awards
- Outstanding Customer Service Awards from each employer, in addition to recent letter of high recommendation from Farmers Insurance.
- Core Values Awards from Bancroft NeuroHealth, Annie Mac Home Mortgage, and Ameriflex.
Workstyleassessments
- Supervisory skills: Motivating & assessing employees, Proficient, 12/01/20
- Protecting patient privacy, Expert, 10/01/21
- Recruiting, Proficient, 06/01/21
- Marketing, Highly Proficient, 04/01/21
- Real Estate, Expert, 08/01/19
- Customer Focus & Orientation, Proficient, 05/01/19
- Work Style: Reliability, Highly Proficient, 05/01/19
Timeline
Personal Lines Insurance Sr. Customer Service Representative - The Hanover Group Insurance
07.2022 - 10.2022
Insurance Customer Service Representative and Personal Lines Producer - Farmers Insurance Group - The Lambert Agency
09.2019 - 12.2020
Participant Services Representative, Third Party Benefits - Interflex Payments, LLC (dba Ameriflex)
01.2017 - 01.2018
Draw Administrator - FHA 203K Renovation Lending Division - American Neighborhood Mortgage Acceptance (Annie Mac Home Mortgage)
01.2014 - 01.2015
Collections & Customer Service Representative - Law Firm Call Center - Lyons Doughty and Veldhuis, PC
01.2014 - 06.2014
Legal / Commercial / Medical Collector and Client Liaison - Mattleman Weinroth & Miller PC
01.2006 - 01.2013
Rutgers University - Bachelor’s Degree (B.A), English
Similar Profiles
Nicolle WilfengerNicolle Wilfenger
MM CL Underwriting Associate at Hanover Insurance Group Inc.MM CL Underwriting Associate at Hanover Insurance Group Inc.
Bernie VatterBernie Vatter
Sr, Outside Property Adjuster at The Hanover Insurance Group, Inc.Sr, Outside Property Adjuster at The Hanover Insurance Group, Inc.
Angela BobbyAngela Bobby
Casualty Nurse at Hanover Insurance Group Inc.Casualty Nurse at Hanover Insurance Group Inc.
Brianna LawBrianna Law
Assistant Teacher at The Goddard School For Early Childhood DevelopmentAssistant Teacher at The Goddard School For Early Childhood Development
Jordan F. KellyJordan F. Kelly
Elementary School Teacher – 3rd grade at CAMDEN CITY SCHOOLSElementary School Teacher – 3rd grade at CAMDEN CITY SCHOOLS