Glenda Smiley
New Port Richey
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Medical Associates of West Florida
Hudson
09.2024 - Current
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered medications under physician's supervision.
- Registered new patients into practice management software program accurately entering demographic information.
- Processed orders for medical supplies and lab equipment.
- Prepared treatment rooms for patient examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Handled general office duties to support administrative staff during peak hours.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant/Receptionist
West Coast Medical Associates
Newport Richey
04.2022 - 09.2024
- Coordinated care between multiple providers within the practice setting if needed.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Scheduled and confirmed patient appointments and consultations.
- Informed patients of financial responsibilities prior to rendering services.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Ensured all necessary paperwork was completed prior to patient visits.
- Ordered and maintained supply inventory for medical office.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
Administrator
Gallo House Assisted Living Facility
Port Richey
06.2015 - 06.2022
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Coordinated meetings, conferences, travel arrangements.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Assessed company operations for compliance with safety standards.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Designed forms and templates to streamline workflow processes within organization.
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Analyzed company's expenditures and developed financial models.
- Conducted performance evaluations and recommended training programs for staff development.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Maintained positive working relationship with fellow staff and management.
Education
General Studies
Schenectady Job Training Agency
Schenectay, NY06-1997
Skills
- Patient care
- Medication administration
- Electronic health records
- Medical terminology
- Appointment scheduling
- Medical supply management
- Inventory management
- Office administration
Timeline
Medical Assistant
Medical Associates of West Florida
09.2024 - Current
Medical Assistant/Receptionist
West Coast Medical Associates
04.2022 - 09.2024
Administrator
Gallo House Assisted Living Facility
06.2015 - 06.2022
General Studies
Schenectady Job Training Agency
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