Glenda Ticas
Baldwin,NY
Summary
Proven track record in enhancing child development at Little Arc Daycare through patient support and effective communication with parents. Skilled in CPR and fostering health and safety, I significantly improved engagement and safety protocols. Demonstrated professionalism in resolving conflicts and optimizing operations at Farmacias Mana, boosting customer satisfaction and product quality.
Overview
13
13
years of professional experience
Work History
Daycare Provider Assistant
Little Arc Daycare
01.2018 - 06.2022
- Provided one-on-one assistance for children with special needs, ensuring they received appropriate support and accommodations.
- Supported lead daycare provider in maintaining a safe and nurturing environment for children, fostering positive social interactions.
- Facilitated smooth transitions between activities, minimizing downtime and ensuring optimal engagement throughout the day.
- Developed strong relationships with parents through ongoing communication about their child''s progress and milestones achieved at daycare.
Cashier
Santana Restaurant.
06.2010 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager's
Farmacias Mana
02.2009 - 04.2010
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Bachelor's Degree - Business Administration
Universidad De Oriente. (UNIVO)
El Salvador CA.08.2009
Technician - Computing.
Office Software Operator Technician.
El Salvador03.2001
Skills
Patience and Empathy
Health and Safety Regulations
Parent Communication
CPR training
Age-Appropriate Activities
Cleaning and sanitizing
Activities Planning
Social and academic development
Languages
English
Limited Working
Timeline
Daycare Provider Assistant
Little Arc Daycare
01.2018 - 06.2022
Cashier
Santana Restaurant.
06.2010 - 12.2012
Manager's
Farmacias Mana
02.2009 - 04.2010
Bachelor's Degree - Business Administration
Universidad De Oriente. (UNIVO)
Technician - Computing.
Office Software Operator Technician.
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