Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Glenda Torres

Mesa,AZ

Summary

Dynamic Assistant Manager with proven expertise in operations management and team leadership, honed at Pawn1St. Excelled in staff training and development, driving a 20% increase in customer satisfaction. Skilled in Microsoft Office and adept at fostering a culture of high performance and compliance. Renowned for exceptional coaching, mentoring, and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Pawn1St
Gilbert, AZ
05.2016 - Current
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured compliance with safety regulations and company policies.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Established processes for monitoring customer satisfaction levels.
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Recommended, selected and located merchandise based on customer desires.
  • Conducted inventories on a regular basis to track stock levels.
  • Described merchandise and explained use, operation and care.

Assistant Manager

Cash America
Scottsdale, AZ
06.2015 - 06.2016
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Implemented quality control measures to uphold company standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Assistant Manager

Wendys Fast Food
Benson, AZ
05.2007 - 04.2014
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.

Education

GED -

Cochise College
Benson, AZ
06-2013

Skills

  • Employee performance evaluation
  • Team leadership
  • Sales monitoring
  • Staff supervision
  • Customer service and satisfaction
  • Team motivation techniques
  • Decision-making
  • Microsoft office expertise
  • Staff training and development
  • Schedule oversight
  • Customer service
  • Product and service sales
  • Team collaboration
  • Orientation and training
  • Performance reviewing
  • Negotiation
  • Operations management
  • Coaching and mentoring
  • Employee performance evaluations
  • Goal setting
  • Problem-solving
  • Money handling
  • Scheduling and planning
  • Compliance
  • Employee supervision
  • Orientating and training

Accomplishments

#4 of Top 10 SLA in 2022

Languages

Spanish
Professional
English
Professional

Timeline

Assistant Manager

Pawn1St
05.2016 - Current

Assistant Manager

Cash America
06.2015 - 06.2016

Assistant Manager

Wendys Fast Food
05.2007 - 04.2014

GED -

Cochise College

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Glenda Torres