Glenda Van De Graaf

Offered friendly and efficient service to customers, handled challenging situations with ease.

Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations.

Cultivated positive guest relations by managing information and orchestrating steady flow for entire staff.

Answered incoming phone calls while providing a high level of customer service and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.