GLENDA VASQUEZ
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Finance Manager
Simple Car Store
Mesa , AZ
2021.08 - 2024.06
- Successfully guide 10+ customers per week through the vehicle financing process through tailoring solutions and attention to detail to meet financial needs/preferences, resulting in customer satisfaction.
- Conducted thorough credit checks and analysis, evaluating customers creditworthiness and eligibility for financing options.
- Negotiated competitive financing terms with lending institutions, securing optimal interest rates and terms for customers loans or leases.
- Managed all documentation and paperwork related to financing agreements, ensuring accuracy and compliance with legal and regulatory requirements.
- Expertly explained and offered insurance products and extended warranties to customers, enhancing their vehicle purchasing experience and protecting their investment.
- Maintained up-to-date knowledge of federal, state, and local regulations governing automotive financing, ensuring compliance in all aspects of dealership operations.
- Address inquiries and concerns related to financing and resolve issues by using active listening and friendly professionalism to maintain positive brand image and customer retention.
- Collaborated closely with the sales team to facilitate vehicle sales, contributing to a seamless and positive customer experience throughout the purchasing process.
Account Receivables Specialist
Heritage Windows And Doors
Gilbert , AZ
2017.07 - 2020.04
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Reviewed account data and activity to devise financial estimation reports and adjustments
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Managed and responded to all correspondence and inquiries from customers and vendors
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Matched purchase orders with invoices and recorded necessary information
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Generated invoices upon receipt of billing information and tracked collection progress
- Streamlined daily reporting information entry for efficient record keeping purposes
- Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions
- Created detailed expense reports and requests for capital expenditures
Child Aid
Kyrene School District
Tempe , AZ
2015.09 - 2016.06
- Maintained a child-friendly environment by allowing frequent access to outdoor activities
- Help maintain the cafeteria are clean Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events
- Highly organized and detail-oriented with more than 5 years experience supplying thorough, organized administrative support
- Strength in managing multiple projects simultaneously and fostering a cohesive staff
Lead Supervisor
ISS Facilities
Phoenix , AZ
2013.08 - 2016.06
- Supervise 38 workers in the maintenance of the airport cleaning service and finish any special projects required by our employer
- Help trained all the new hire to the specific area which they would be needed
- Oversaw the day-to-day processing of payroll for the employees, including review of time sheets and computing pay in accordance with FLSA
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Forecasted department labor requirements and established accurate budgets to cover expected demands
- Learned every team members' role to offer skilled backup during shortages and high-volume periods
- Educated workers about proper safety procedures to prevent accidents and injuries
- Supervised site investigations, reported issues and escalated those that required further assistance
- Evolved existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks
- Delivered superior customer service in every interaction and skillfully resolved conflicts
Assistant Manager
GCA Services Group, Inc
Mesa , Arizona
2012.09 - 2013.08
- Assistant manager for the 4 major building of the airport regarding cleaning maintenance
- Maintained compliance with company requirements
- Oversaw the day-to-day processing of payroll for 120 employees, including review of timesheets and computing pay in accordance with FLSA
- Oversaw inventory and office supply purchases
- Oversaw inventory and office supply purchases
- Led a comprehensive safety training for staff members
- Resolved employment-related disputes through proactive communication
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Monitored employee performance and developed improvement plans
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Onboarded new employees, including training, mentoring and new hire documentation
Cashier/Cook
Yoshis Asian Grill
Phoenix , Arizona
2008.03 - 2012.12
- Trained new cashiers on procedures, customer service and sales techniques
- Maintained high standards of customer service during high-volume, fast-paced operations
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
Education
High School Diploma -
Dobson High School
2007
Associate of Science - Biology
Arizona State University
Tempe, AZSkills
- Adept in Accounts receivable
- Knowledgeable in financial management
- Proficient in recruiting
- Administrative experience
- Experts in sales
- Highly capable in Employee Orientation
- Adept in cashiering and POS
- Familiar with Data Collection
- Credit Analysis
- Management
Languages
Spanish
Native/ Bilingual
Timeline
Finance Manager
Simple Car Store
2021.08 - 2024.06
Account Receivables Specialist
Heritage Windows And Doors
2017.07 - 2020.04
Child Aid
Kyrene School District
2015.09 - 2016.06
Lead Supervisor
ISS Facilities
2013.08 - 2016.06
Assistant Manager
GCA Services Group, Inc
2012.09 - 2013.08
Cashier/Cook
Yoshis Asian Grill
2008.03 - 2012.12
High School Diploma -
Dobson High School
Associate of Science - Biology
Arizona State University
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