Glenda Vazquez
Bradenton,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Copland's Insurance
01.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Expanded agency''s market share through successful client acquisition and retention strategies.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with clients, leading to repeat business and referrals.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Housekeeping Manager
Florida Vacation Connection
11.2022 - 01.2024
- Managed staff of 40 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Coordinated household cleaning service operations and managed client relations.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
Reservation Specialist
Island Real Estate - Anna Maria Island
02.2021 - 10.2022
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Costumer Service
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Data Entry Clerk , Title Processor
Hertz Car Rental
02.2020 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy.
- Sorted documents and maintained organized filing process.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Entered title and vehicle information into database.
- Prepared tax and title documents to submit legal transfer work to DMV.
Bullet Inspector
Hornady Manufacturing
05.2019 - 01.2020
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Upheld codes and regulations governing materials, processes, and procedures.
- Marked materials and items for acceptance or rejection, recording test results.
- Used measuring instruments such as rulers, calipers and gauges to measure dimensions of materials and products.
- Collected samples and tested system components.
Education
GED -
Hialeah High School Adult Education Center
Hialeah, FL07.2018
Skills
- Daily Facility Operations
- New Program Implementation
- Task Prioritization
- Data Archiving
- Daily Progress Reports
- Document Control
- Client Relations
- Customer Relationship Management
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Insurance Agent
Copland's Insurance
01.2024 - Current
Housekeeping Manager
Florida Vacation Connection
11.2022 - 01.2024
Reservation Specialist
Island Real Estate - Anna Maria Island
02.2021 - 10.2022
Data Entry Clerk , Title Processor
Hertz Car Rental
02.2020 - 01.2021
Bullet Inspector
Hornady Manufacturing
05.2019 - 01.2020
GED -
Hialeah High School Adult Education Center
Similar Profiles
Seneca ZunigaSeneca Zuniga
Agency Owner at Zuniga Insurance Agency: Allstate InsuranceAgency Owner at Zuniga Insurance Agency: Allstate Insurance
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Lisa Mack ThornburgLisa Mack Thornburg
Account Manager at Commercial Risk Insurance / Thornburg Insurance ServicesAccount Manager at Commercial Risk Insurance / Thornburg Insurance Services
Joey HuntJoey Hunt
Director of Asset Protection & Corporate Security at TapestryDirector of Asset Protection & Corporate Security at Tapestry
Peterson OlivieraPeterson Oliviera
Installer at Condition AirInstaller at Condition Air