Summary
Work History
Education
Skills
RDA CPR BLS Accounting/ AR/ accounts payable Insurance Billing
Timeline
Generic

Glenda Dawn Rapp

Valley Center,CA

Summary

Dynamic office manager with a proven track record at Brian Endodontics, excelling in customer service and organizational skills. Spearheaded cost-saving vendor negotiations, enhancing operational efficiency. Recognized for fostering a collaborative team environment and implementing effective onboarding processes, contributing to improved employee satisfaction and productivity.

Work History

RDA/ Office Manager

Brian Endodontics
  • Contributed to efficient office workflow through organized management of filing systems.
  • Supported scheduling and coordination of meetings and appointments for staff.
  • Managed office supplies inventory and processed procurement requests efficiently.
  • Assisted with daily office operations and maintained organized filing systems.
  • Utilized office software to prepare documents, reports, and presentations accurately.
  • Organized office events and activities to enhance team collaboration and morale.
  • Maintained cleanliness and organization of shared workspaces to promote productivity.
  • Contributed to onboarding processes for new employees by preparing necessary materials.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Office Manager

Baker Endodontics
2009 - 2025
  • Contributed to efficient office workflow through organized management of filing systems.
  • Supported scheduling and coordination of meetings and appointments for staff.
  • Managed office supplies inventory and processed procurement requests efficiently.
  • Assisted with daily office operations and maintained organized filing systems.
  • Utilized office software to prepare documents, reports, and presentations accurately.
  • Organized office events and activities to enhance team collaboration and morale.
  • Maintained cleanliness and organization of shared workspaces to promote productivity.
  • Contributed to onboarding processes for new employees by preparing necessary materials.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Education

General Studies

Palomar College
San Marcos, California, CA

RDA. Office Management

Pacific College of Oriental Medicine
CA
1980

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Scheduling
  • Mail handling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Staff hiring
  • Conflict management
  • Supply management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Documentation and control
  • Policy implementation
  • Workflow optimization
  • Financial reporting
  • Expense reporting
  • Staff training
  • Team supervision
  • Financial accounting
  • Event coordination
  • Business administration
  • Meeting planning
  • Team bonding
  • Facility management
  • Workflow planning
  • Policy and procedure modification
  • Compliance monitoring
  • Project management
  • Contract administration
  • Information protection
  • Workforce management
  • Technical support
  • Contract negotiations
  • Budgeting expertise
  • Regulatory compliance
  • Budget administration
  • Decision-making
  • Teamwork and collaboration
  • Banking operations
  • Team leadership
  • Schedule management
  • Goal setting
  • Budget management
  • Staff development
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Multitasking
  • Reliability
  • Multitasking Abilities
  • Verbal and written communication
  • Adaptability and flexibility
  • Customer service management
  • Phone and email etiquette

RDA CPR BLS Accounting/ AR/ accounts payable Insurance Billing

organized Continuing education  /classes /certification for the dental field

Timeline

RDA/ Office Manager

Brian Endodontics

Office Manager

Baker Endodontics
2009 - 2025

General Studies

Palomar College

RDA. Office Management

Pacific College of Oriental Medicine
Glenda Dawn Rapp