Glendalis Avila
Queens,USA
Summary
Delivered exceptional customer service in high-volume environments, ensuring client satisfaction and loyalty.
Assisted in delivering quality service across healthcare, airline, and hospitality sectors. Supported effective communication and problem resolution to enhance customer satisfaction.
Assisted customers with inquiries and resolved issues promptly. Supported team members in delivering quality service. Contributed to maintaining a positive customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Southwest Airlines
Elmhurst, NY
10.2024 - 02.2025
- Assisted passengers with check-in procedures and boarding processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated baggage handling, ensuring accurate tracking and delivery to passengers.
- Operated ticketing systems to manage reservations and issue boarding passes efficiently.
Spa Receptionist
Be Relax
Jamaica, NY
06.2024 - 08.2024
- Greeted clients warmly, ensuring a welcoming atmosphere in the spa environment.
- Managed appointment scheduling through efficient use of booking software.
- Provided information on services and packages, enhancing customer experience and satisfaction.
- Assisted with payment processing, maintaining accuracy in transactions and receipts.
Front Desk Receptionist
Mid Rockaway PC
Ozone Park, NY
04.2025 - 07.2025
- Greet patients, verify identity, update demographics/insurance, collect co-pays, process outstanding balances.
- Schedule, reschedule, and cancel appointments; manage high-volume provider calendars; confirm appointments; monitor patient flow.
- Process faxes/emails, maintain front-desk supplies, manage incoming/outgoing calls, organize documents for billing.
Airtrain Agent
Alstom Transport
Jamaica, NY
05.2023 - 10.2023
- Coordinated daily operations to ensure timely transport services.
- Assisted in implementing safety protocols and procedures for staff compliance.
- Supported troubleshooting of technical issues to enhance service efficiency.
- Provided customer service and passenger assistance in a high-traffic transportation environment.
- Communicated effectively with supervisors, security, and operations staff.
Airport Passenger Assistant
Grupo Eulen
Jamaica, NY
02.2023 - 05.2023
- Assisted passengers with check-in processes and baggage handling to ensure smooth airport operations.
- Coordinated special assistance for elderly and disabled passengers to promote inclusivity and comfort.
- Maintained cleanliness and organization in waiting areas, contributing to a pleasant environment for travelers.
- Managed passenger flow through security checkpoints, minimizing delays and maintaining safety standards.
Education
High School Diploma -
Preparatory Academy For Writers
Springfield Gardens, NY08.2022
Skills
Identity verification
Customer interaction
Team collaboration
Problem-solving skills
Microsoft Office (Word, Excel, Outlook, Teams)
Passenger Service Systems(Amadeus, Sabre, CRS)
Schedule & Service Disruption Assistance
High-Volume Front Desk Operations
Transit Operations Support
Data confidentiality
Phone etiquette
Multitasking and organization
Proficient in software
Certification
Certified Medical Administrative Assistant
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Mid Rockaway PC
04.2025 - 07.2025
Passenger Service Agent
Southwest Airlines
10.2024 - 02.2025
Spa Receptionist
Be Relax
06.2024 - 08.2024
Airtrain Agent
Alstom Transport
05.2023 - 10.2023
Airport Passenger Assistant
Grupo Eulen
02.2023 - 05.2023
High School Diploma -
Preparatory Academy For Writers