Summary
Overview
Work History
Education
Skills
Timeline
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Glendalis Gonzalez

East Orange,NJ

Summary

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Overview

6
6
years of professional experience

Work History

Home Health Aide

Public Partnerships LLC
Boston , M, A
09.2018 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.

Customer Sales Associate

7 Eleven Store
Newark, N.J
05.2019 - 12.2023
  • Greeted customers in a friendly and professional manner.
  • Assisted customers with product selection, ensuring the correct size and color was selected.
  • Processed payments for customer purchases using cash, credit cards, and other payment methods.
  • Addressed customer inquiries regarding products, services, and promotions in a timely manner.
  • Replenished stock shelves as needed to ensure adequate inventory levels were maintained at all times.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
  • Performed daily opening and closing duties such as restocking shelves and tidying up the store area.
  • Upsold additional products or services when appropriate to increase average transaction amounts.
  • Provided feedback from customers regarding product performance or other issues that could be addressed by the company.
  • Attended weekly team meetings to discuss new product launches, promotional campaigns, and changes in store policies.
  • Worked closely with other departments within the organization to meet customer needs.
  • Communicated effectively with management about any issues encountered while helping customers.
  • Participated in staff training sessions related to sales techniques or customer service skills.
  • Operated cash register and barcode scanner to process customer sales.
  • Explained company offerings to promote products and services to clients.
  • Promoted products and brand through interactions with retailers.
  • Opened new accounts and pursued sales by sharing price, credit terms, sales contracts, rewards and installation schedules.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.

Education

High School Diploma -

Barringer Academy Of S.T.E.A.M.
Newark, NJ
06-2005

Skills

  • Care Plan Management
  • Progress Documentation
  • Meal Preparation
  • Care plan assessment
  • Behavioral Management
  • Client documentation
  • Product Knowledge
  • POS Systems
  • Performance Tracking
  • Cash Handling
  • Business Development
  • Certified Service Representative
  • Hardware and software installation
  • Data Quality Management
  • Attention to Detail
  • Organizing and Categorizing

Timeline

Customer Sales Associate

7 Eleven Store
05.2019 - 12.2023

Home Health Aide

Public Partnerships LLC
09.2018 - Current

High School Diploma -

Barringer Academy Of S.T.E.A.M.

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Glendalis Gonzalez