Glendaliz De la Rosa Reynos
100 Pelham RD, New Rochelle,NY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
10
10
years of professional experience
Work History
Store Manager
2020 Corp
10050 Magnolia Ave, 92503, CA
10.2022 - 04.2024
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
Daycare Teacher
Lodo Littler star
The Bronx, NY
03.2014 - 07.2017
- Conducted assessments of student performance and progress.
- Taught basic language skills including reading readiness, phonics, writing.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Adapted teaching methods based on individual student needs.
- Assisted with toilet training and diaper changing when necessary.
- Supervised children during meal times, playtime, and other activities.
- Administered medication according to doctor's orders when needed.
- Organized parent-teacher conferences to discuss student progress.
Education
Customer Service -
Technical Career Institutes
New York, NY08-2020
Some College (No Degree) - Graphic Design
Universidad Autonoma De Santodomingo
Sto, Dgo Dominican Republic08-2007
Skills
- Employee Training
- Customer Service
- Team Leadership
- Sales
- Team motivation
Thanks to working in the store, I learned diferents skills
I can say that I am good at working in a team, I learn quickly, I have good customer management
I am good at selling and negotiating,
the main thing about selling is to know your product and observe the customer
I have very good management of my personality
I can say that my ability to train other members is good and motivating
I am very good at managing people, which with my personality, I developed good customer service
In my experience as a team leader
I can offer, motivation and good personality management
I have knowledge in computer management and office programs, Word, Excel, Powerpoint, Ext
Affiliations
- I have very good development with people, which makes me have professionalism and good presence with clients and team members.
Languages
Spanish
Professional
English
Professional
Accomplishments
- In my previous work, I demonstrated good skills,
such as increasing sales, productivity and good management.
Win various challenges, such as raising each month's goal in the store.
I won the challenge of having a large number of sales in store accessories and the largest sale in a single day.
Timeline
Store Manager
2020 Corp
10.2022 - 04.2024
Daycare Teacher
Lodo Littler star
03.2014 - 07.2017
Customer Service -
Technical Career Institutes
Some College (No Degree) - Graphic Design
Universidad Autonoma De Santodomingo
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