Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

GLENDALIZ GUADALUPE

Kissimmee,FL

Summary

Highly knowledgeable Medicare Enrollment Specialist with significant experience in healthcare industry. Strengths include comprehensive understanding of Medicare rules and regulations, efficient data management, and excellent customer service skills. Have consistently improved efficiency in previous roles through implementation of streamlined enrollment processes.

Experienced Call Center Team Lead well-versed in managing customer calls in fast-paced settings by utilizing strong listening, communication, and prioritization skills. Superior trainer and mentor with several years of experience.

Knowledgeable support professional with experience assisting teachers in classrooms, between classes and during field trips. Devoted to student learning and safety. Always ready to step in and help with any need.

Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Childcare Assistant Teacher

Lil Explorers Childcare
Plant City, FL
10.2023 - 02.2025
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Facilitated group activities that encouraged cooperation and positive interactions among children.
  • Maintained a clean and organized classroom environment that was conducive to learning.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
  • Coordinated with co-teachers and staff to plan and execute school events and field trips.
  • Enforced rules concerning conduct within the classroom setting while maintaining a positive attitude towards the students.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.

Coordinator

Marshalls Department Store
Plant City, FL
07.2021 - 12.2022
  • Interpreted and explained work procedures and policies to brief staff.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Resolved customer complaints or answered customers' questions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Call Center Representative

Maximus Federal Services
Riverview, FL
08.2018 - 12.2019
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Performed outbound calling campaigns to promote new products or services.
  • Supported sales team members to drive growth and development.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Identified opportunities to improve policies and procedures related to customer service operations.

Education

High School Diploma -

Almega Preparatory Academy
Fort Myers, FL
05-2022

Skills

  • Classroom management
  • Child development
  • Behavior management
  • First aid administration
  • Parent communication
  • Activity facilitation
  • Event coordination
  • Employee training
  • Time management
  • Customer service
  • Classroom organization
  • CPR certified
  • Health and safety
  • Outdoor activities planning
  • Excellent communication skills
  • Bilingual in spanish/English
  • Emergency procedures

Certification

  • CHILD DEVELOPMENT ASSOSIATE CERTIFICATION (45) HOURS
  • RBT (40) Hour Training
  • CPR, BASIC FIRST AID & AED
  • FIRE SAFETY
  • BLOODBORNE PATHOGENS
  • BAKER
  • NAIL TECHNICIAN

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Childcare Assistant Teacher

Lil Explorers Childcare
10.2023 - 02.2025

Coordinator

Marshalls Department Store
07.2021 - 12.2022

Call Center Representative

Maximus Federal Services
08.2018 - 12.2019

High School Diploma -

Almega Preparatory Academy

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GLENDALIZ GUADALUPE