Glendaliz Rivas
Newark,NJ
Summary
Versatile and compassionate professional with a strong background in patient care and customer service, notably at Eminence Home Care. Excelled in providing personal hygiene assistance and enhancing patient independence, alongside exceptional customer service skills. Demonstrated a commitment to patient health education and customer satisfaction, achieving increased loyalty and repeat business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Aide
Eminence Home Care
12.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Security Officer
Newark Board Ed Public Safety Officer
01.2023 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Unarmed Security Guard
Sterling Security LLC
01.2023 - 01.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Customer Service Representative
Medical Office
03.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Secretary's Assistant
Santos Bakery
10.2017 - 04.2018
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Cashier/customer Service
Home Depot
05.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Walmart
12.2014 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
Marriott Hotel
10.2012 - 05.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Cashier
Popeyes
10.2011 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No -
New London High School
New London, CT06.2010
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Light housekeeping
- Dressing assistance
- Toileting assistance
- Home health aide (HHA)
- Customer service
- Patient health education
- Direct patient care
- Clinical education
- Medical recordkeeping
- Patient records administration
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
Certification
Home health aide (HHA)
Languages
English , Spanish
Limited Working
Timeline
Home Health Aide
Eminence Home Care
12.2024 - Current
Security Officer
Newark Board Ed Public Safety Officer
01.2023 - 03.2024
Unarmed Security Guard
Sterling Security LLC
01.2023 - 01.2024
Customer Service Representative
Medical Office
03.2018 - 11.2019
Secretary's Assistant
Santos Bakery
10.2017 - 04.2018
Cashier/customer Service
Home Depot
05.2016 - 08.2017
Cashier
Walmart
12.2014 - 02.2016
Housekeeper
Marriott Hotel
10.2012 - 05.2013
Cashier
Popeyes
10.2011 - 04.2012
Home health aide (HHA)
No -
New London High School
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