Glendalys Morales
Orlando,FL
Summary
Results-driven professional with extensive experience in customer service and problem-solving. Achieved significant improvements in customer satisfaction and loyalty through exceptional communication skills and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Shipt Shopper
Shipt HQ
Orlando, FL
01.2025 - Current
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Contributed to the growth of the Shipt platform through positive word-of-mouth referrals from satisfied customers.
- Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
- Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
- Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
- Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
Shift Supervisor
CVS Pharmacy
Orlando, FL
11.2018 - 11.2019
- Executed cash handling procedures to ensure accuracy in financial transactions and reduce discrepancies.
- Balanced tills while completing store opening and closing procedures.
- Trained new employees, delegating daily tasks and responsibilities effectively.
- Resolved customer complaints by providing thoughtful solutions to enhance satisfaction.
- Supported store management in achieving service and quality standards during daily operations.
- Boosted sales performance through strategic upselling techniques and targeted staff training initiatives.
Lead Customer Service Associate
Wawa
Orlando, FL
09.2017 - 02.2019
- Assisted customers with food selections, inquiries, and order customizations.
- Maintained high standards of customer service in fast-paced operations.
- Handled currency and credit transactions swiftly and accurately.
- Inspected and cleaned food preparation areas to ensure safe food handling.
- Completed purchases using point of sale system efficiently.
- Assembled food orders while enforcing appropriate portion control.
- Ensured freshness of food by monitoring quality and rotating stock.
- Checked in vendors for store products to streamline inventory management.
Education
Associate of Applied Science - Medical Assistant
Mildred Elley
New York07-2015
Skills
- Order fulfillment and inventory management
- Smartphone navigation
- Customer service and relations
- Cash handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shipt Shopper
Shipt HQ
01.2025 - Current
Shift Supervisor
CVS Pharmacy
11.2018 - 11.2019
Lead Customer Service Associate
Wawa
09.2017 - 02.2019
Associate of Applied Science - Medical Assistant
Mildred Elley
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