Gülendam Kapirti-Ros
Boise
Summary
Goal-oriented Human Resources Business Partner successful at planning business strategies, integrating policies and improving performance in diverse areas. Focused on implementing updates to increase employee morale, business efficiency and cost savings. Prepared to offer 9 years of progressive experience to make a lasting impact on company operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
HR Business Partner
Auto-Kabel Hausen i.W. Germany
, Germany
01.2018 - 08.2023
- Supported managers during disciplinary action meetings by providing guidance on legal implications of decisions made.
- Provided HR advice to managers on workforce planning, talent management, and organizational development.
- Collaborated with department heads to ensure compliance with employment laws and regulations.
- Advised leadership team on best practices for developing effective teams and succession plans.
- Conducted performance reviews, managed employee relations issues, and provided guidance on policies and procedures.
- Identified areas of improvement in existing HR processes and developed solutions to increase efficiency or effectiveness of operations.
- Developed training programs to support professional growth of employees across all levels of the organization.
- Analyzed data from surveys, interviews, focus groups. to identify trends in employee engagement and satisfaction.
- Developed and implemented a comprehensive onboarding program for new hires.
- Cultivated relationships with external vendors such as recruiting firms or benefits providers to negotiate contracts or services agreements.
- Assessed organizational structure design for optimal effectiveness in meeting business objectives.
- Assisted in the recruitment process by screening resumes, scheduling interviews, conducting background checks.
- Worked with business leaders to evaluate and optimize human resources policies.
- Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
- Created job descriptions for open positions based on business needs and requirements.
HR Manager and Executive Assistant
Monro AG Switzerland
, Switzerland
10.2013 - 12.2017
- Support of Management in the administrative area
- Managed performance reviews, disciplinary actions and salary negotiations.
- Monitored attendance records and leave requests for accuracy and completeness.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Drafted job descriptions based on current roles within the organization.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Coordinated training programs for new employees and existing staff members.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Assisted in the development of policies related to human resources management.
- Communicated with supervisors to plan and review employee evaluations.
- Developed processes for onboarding new hires into the organization's culture.
Customer Support Manager
Merz Pharma AG Switzerland
, Switzerland
02.2011 - 08.2013
- Coordination and correct processing of orders
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Drove customer escalations to resolution by engaging directly with clients.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
Customer Service Administration Assistant
La Roche AG Switzerland
, Switzerland
01.2010 - 01.2011
- Supplier movement and Annual discussions with suppliers
- Resolved complex customer service issues in a timely manner.
- Analyzed customer feedback surveys to identify areas of improvement within the organization.
- Generated invoices for customers upon completion of their orders.
- Provided helpful information to customers regarding products or services.
- Assisted with training new employees in the customer service department.
- Developed strong relationships with customers through excellent communication skills.
- Managed the return process for defective items, ensuring all necessary paperwork was completed correctly.
Dispatcher Export
BLG Basler Lagerhaus Switzerland
, Switzerland
09.2007 - 12.2009
- Dispatcher in Export at BLG Basler Lagerhaus
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
Import Dispatcher
Geisseler Logistics AG Switzerland
, Switzerland
03.2006 - 08.2007
- Invoicing of the transports including document management
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reported delays, accidents or other traffic and transportation situations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Education
HR Management Partner -
Chamber of Industry And Commerce Freiburg/ Germany
03.2021
Bachelor of Business Management -
Chamber of Industry And Commerce, Freiburg/ Germany
01.2014
Bachelor of Arts - Bachelor of Transport and Logistics
Forwarding And Logistics, Chamber of Industry And Commerce, Freiburg/ Germany
11.2008
Education as a Forwarding Agent -
Rhenus Kleyling, Weil am Rhein/ Germany
02.2006
Skills
- Administrative Support
- Business Administration
- Mail Management
- Customer Service
- Invoice Processing
- Office Management
- Meeting Planning inkl Catering
- Scheduling
- Travel Administration
- Executive Support
- Document Preparation
- Appointment Setting
- Calendar Management
- Financial Services
- Schedule Management
- Mail Handling
- Business Correspondence
- Interpersonal Communication
- Travel Arrangements
- Administrative Support Specialist
- Office Administration
- Performance Improvement
- Benefits Administration
- Recruitment and staffing
- Employee Relations
- Employee benefits management
- Staffing and recruitment
- Workforce Planning
- Compensation Structuring
- Onboarding and Orientation
- Payroll
- Background Checks
- Training programs
- Organizational Development
- Performance Management
- Recruitment Strategies
- Retirement programs
- Employee engagement
- Company policies
Languages
- German, Professional Fluent
- Turkish, Professional Fluent
Languages
German
Native/ Bilingual
Turkish
Native/ Bilingual
Timeline
HR Business Partner
Auto-Kabel Hausen i.W. Germany
01.2018 - 08.2023
HR Manager and Executive Assistant
Monro AG Switzerland
10.2013 - 12.2017
Customer Support Manager
Merz Pharma AG Switzerland
02.2011 - 08.2013
Customer Service Administration Assistant
La Roche AG Switzerland
01.2010 - 01.2011
Dispatcher Export
BLG Basler Lagerhaus Switzerland
09.2007 - 12.2009
Import Dispatcher
Geisseler Logistics AG Switzerland
03.2006 - 08.2007
HR Management Partner -
Chamber of Industry And Commerce Freiburg/ Germany
Bachelor of Business Management -
Chamber of Industry And Commerce, Freiburg/ Germany
Bachelor of Arts - Bachelor of Transport and Logistics
Forwarding And Logistics, Chamber of Industry And Commerce, Freiburg/ Germany
Education as a Forwarding Agent -
Rhenus Kleyling, Weil am Rhein/ Germany
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