Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenda Mariela Izaguirre

Mountain View,HI

Summary

Dynamic logistics professional with proven expertise at OLS in optimizing transportation routes and enhancing supply chain efficiency. Skilled in data analysis and customer service, I successfully reduced delivery times and improved vendor relationships, leading to increased operational effectiveness. Adept at multitasking and fostering team collaboration to achieve organizational goals.

Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action.

Overview

19
19
years of professional experience

Work History

Dispatcher

OLS
08.2012 - Current


  • Supported daily operations by managing communication between vendors
  • Organized and maintained project documentation to ensure accessibility and accuracy.
  • Coordinated logistics activities to optimize transportation routes and reduce delivery times.
  • Developed and maintained relationships with vendors to ensure timely supply chain operations.
  • Analyzed inventory levels and implemented strategies to enhance stock accuracy and efficiency.
  • Led cross-functional teams in process improvement initiatives that streamlined logistics workflows.
  • Managed shipment documentation, ensuring compliance with regulations and reducing errors.
  • Coordinated daily dispatch operations to ensure timely delivery and efficient routing of shipments.
  • Monitored vehicle locations using GPS tracking systems to optimize fleet performance and minimize delays.
  • Implemented streamlined scheduling processes that reduced wait times and improved overall operational efficiency.
  • Analyzed shipping data to identify trends, address issues, and propose enhancements for future logistics strategies.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Developed strong working relationships with external partners such as carriers
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
  • Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated dispatching of 11 drivers to accomplish daily delivery requirements.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Constant communication with drivers

Accounts Payable Accountant

Garden Supply Hardscapes
08.2008 - 01.2025
  • Processed vendor invoices accurately and timely, ensuring compliance with internal controls.
  • Reconciled accounts payable discrepancies, enhancing accuracy of financial reporting.
  • Led initiatives to streamline invoice processing workflows, improving efficiency by integrating automation tools.
  • Resolve payment disputes, fostering positive vendor relationships.
  • Managed month-end closing activities for accounts payable, ensuring thorough documentation and reporting accuracy.
  • Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
  • Balanced accounts associated with accounts payable process.
  • Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
  • Ensured accurate expense allocation with diligent review of invoices for proper general ledger coding.
  • Reduced late payment fees, negotiating favorable payment terms with key suppliers.

Customer Service Representative

Garden Supply Hardscapes
03.2007 - 08.2008
  • Resolved customer inquiries through effective communication and product knowledge.
  • Facilitated order processing, ensuring accurate fulfillment and timely delivery of products.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability for customers.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Handled customer complaints and inquiries in a courteous and efficient manner.

Education

GED -

Guatemala
Guatemala

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Dispatching procedures
  • Routing orders
  • Multitasking and organization
  • Team collaboration
  • Map reading
  • Verbal communication
  • Records maintenance
  • Work order preparations

Timeline

Dispatcher

OLS
08.2012 - Current

Accounts Payable Accountant

Garden Supply Hardscapes
08.2008 - 01.2025

Customer Service Representative

Garden Supply Hardscapes
03.2007 - 08.2008

GED -

Guatemala

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