Summary
Work History
Education
Skills
Timeline
Generic

Glenda Steeley Jones

Retail Mangament
Dickson,TN

Summary

I have 20 years experience in training and supervising 20+ employees. I have proven to be a reliable employee by being at work during hard and bad weather as well as picking up other co-workers to ensure that our shift was fully staffed and that our facuilty was fully operational. I have also have helped other shifts to ensure they can meet shift requirements. I have a great working relationship with my coworkers, I feel I know what each one has to offer and what their strong and weak points are.

Work History

Corrections Deputy

Dickson County Sheriffs Office
10.2022 - Current
  • Improved inmate behavior by implementing structured daily routines and activities.
  • Reduced incidents of violence through effective communication and conflict resolution techniques.
  • Enhanced safety within the facility by conducting regular security checks and adhering to established protocols.
  • Maintained accurate records of inmate activities, incidents, and progress for review by supervisors.
  • Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
  • Provided guidance and support to new corrections officers, aiding in their professional development and overall success within the role.
  • Enforced facility rules fairly and consistently, fostering order and respect among inmates.
  • Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.

Assistant Store Manager

Zaxbys
12.2015 - 12.2019
  • Assisted in managing daily store operations and staff scheduling to enhance team efficiency.
  • Collaborated with senior management to implement merchandising strategies that increased product visibility.
  • Trained new employees on customer service standards and operational procedures for consistent performance.
  • Supported inventory management processes, including restocking shelves and conducting audits to maintain accuracy.
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty retention.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Over saw up to Seven different locations to ensure all daily operations and procedures were being followed.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

GED -

Great Falls High School,
Great Falls

Skills

  • Transportation Procedures For Inmates to and from Hospitals and the Jail (Facility)
  • Physical Fitness
  • Self-Defense
  • Cultural Sensitivity
  • Suicide Prevention
  • Incident Documentation
  • Understanding of Defensive Tactics
  • Security Protocols
  • De-Escalation Techniques
  • Mental Health Awareness
  • Policy Enforcement
  • Defensive Tactics
  • Adaptability
  • Professionalism
  • Public Relations
  • Crisis Intervention
  • First Aid and CPR
  • Report Writing
  • Radio Communication
  • Decision Making
  • Attention to Detail
  • Inmate Management
  • Inmate Classification
  • Problem Solving
  • Contraband Detection
  • Stress Management
  • Conflict Resolution
  • Multitasking
  • Computer Literacy
  • Ethical Conduct
  • Record Keeping
  • Restraint Application
  • Critical Thinking
  • Emergency Response
  • Drug Recognition
  • Cell Searches
  • Active Listening
  • Interpersonal Communication
  • Time Management
  • CCTV Monitoring
  • Records Management
  • Contraband Seizure
  • Surveillance
  • Inmate Monitoring
  • Crisis Management
  • Facility Security
  • Self-Defense Techniques
  • Correctional Facility Procedures
  • Self-Defense Tactics
  • Inmate Supervision
  • Observation
  • Restraint Techniques
  • Staff Management
  • Continuing Education
  • Relationship Building and Management
  • First Aid Training
  • Central and Pod Control
  • Stress Tolerance
  • Incident Reporting
  • Records Maintenance
  • Contraband Seizure
  • Surveillance
  • Inmate Monitoring
  • Crisis Management
  • Facility Security
  • Self-Defense Techniques
  • Correctional Facility Procedures
  • Self-Defense Tactics
  • Inmate Supervision
  • Observation
  • Restraint Techniques
  • Staff Management
  • Continuing Education
  • Relationship Building and Management
  • First Aid Training
  • Central and Pod Control
  • Stress Tolerance
  • Incident Reporting
  • Records Maintenance

Timeline

Corrections Deputy

Dickson County Sheriffs Office
10.2022 - Current

Assistant Store Manager

Zaxbys
12.2015 - 12.2019

GED -

Great Falls High School,

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Glenda Steeley JonesRetail Mangament