Glendejiah Gurnsey
Elmira,NY
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
8
8
years of professional experience
Work History
Clinical Assistant
Arnot Ogden Medical Center
2022.10 - Current
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Increased clinic efficiency by effectively communicating with interdisciplinary teams regarding patient needs and care plans.
- Promoted preventive care measures through patient education on proper nutrition, exercise routines, and medication adherence.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
Supervisor of Operations
United Ground Express
2018.01 - 2020.11
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
- Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
- Maintained a safe working environment by adhering to safety regulations and conducting regular inspections of equipment.
- Managed ticket counter duties, including issuing boarding passes, processing baggage claims, and addressing customer inquiries or concerns.
- Handled irregular operations such as flight cancellations or delays, providing timely updates to affected passengers.
- Assisted passengers with special needs or disabilities, ensuring their comfort throughout the travel experience.
- Contributed to team success by cross-training in various roles within the ground handling department as needed during high-traffic periods or staff shortages.
- Collaborated with security personnel to maintain a secure airport environment for all travelers and staff members.
- Assisted in the training of new hires within the Ground Handling Agent team, sharing expertise on standard operating procedures and best practices in customer service excellence.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Streamlined gate operations for timely departures and minimized delays.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Customer Service Representative
Wegmans
2016.06 - 2018.05
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers while improving overall buyer experience.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Maintained stock to meet expected customer demand.
- Led cashiers and associates in providing thoughtful customer service.
Education
High School Diploma -
Addison High School
Addison, NY05.2016
Skills
- Specimens Collection and Processing
- Vital Signs Monitoring
- Patient Advocacy
- Telephone Etiquette
- Healthcare Team Collaboration
- Problem Solving Aptitude
- Organizational Skills
- Clinical Support
- Medical Terminology Proficiency
- Data Entry Accuracy
- Time Management Abilities
- Multitasking Capabilities
- Phlebotomy
Timeline
Clinical Assistant
Arnot Ogden Medical Center
2022.10 - Current
Supervisor of Operations
United Ground Express
2018.01 - 2020.11
Customer Service Representative
Wegmans
2016.06 - 2018.05
High School Diploma -
Addison High School
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