Glendell Starks
Orlando,FL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
23
23
years of professional experience
Work History
Christian Counselor Assistant
Orlando Christian Community Service
, FL
10.2023 - Current
- Conducted assessments of client's mental health needs and created treatment plans accordingly.
- Organized weekly seminars about relevant topics such as marriage, parenting, grief.
- Researched current trends in Christian counseling techniques and practices.
- Maintained accurate records of client progress through documentation and data entry.
- Collaborated with medical professionals to ensure clients receive comprehensive care.
- Provided crisis intervention services when necessary by phone or in-person visits.
- Supported people going through difficult times by offering counseling, supplies and housing.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Offered reception coverage to relieve staff during absences or breaks.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread documents prior to distribution to ensure accuracy of content.
- Greeted visitors, clients and guests in a professional manner.
Patient Access Representative
Orlando Health Hospital
Orlando, FL
12.2000 - 04.2019
- Resolved discrepancies between hospital systems and third party payers.
- Stayed current on community-based resources and services useful to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collaborated with clinical and administrative staff to meet patient needs.
- Provided assistance to internal departments when needed.
- Screened patients for eligibility for state, local and federal assistance programs.
- Documented patient counters in hospital system and initiated follow-up actions.
- Actively participated in team meetings and training sessions.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
Education
GED -
01-1981
Skills
- Interpersonal Skills
- Positive Reinforcement
- Fundraising and Donations
- Attention to Detail
- Teamwork and Collaboration
- Parent Communication
- Volunteer Recruitment
- Customer Service and Support
- Punctual and Dependable
- Email and Phone Etiquette
- Administrative Support
- Clerical Support
Timeline
Christian Counselor Assistant - Orlando Christian Community Service
10.2023 - Current
Patient Access Representative - Orlando Health Hospital
12.2000 - 04.2019
Webster Vocational School - GED,