Hi, I’m
Glendi Herrera
Los Banos,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
years of professional experience
Work History
Bay And Valley Backflow Services
Customer Service Representative
2023.10 - Current (11 months)
Job overview
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered figures using 10-key calculator to compute data quickly.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
Santa Cruz County
Office Assistant II
2007.05 - 2023.10 (16 years & 5 months)
Job overview
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Education
Watsonville High School , Watsonville, CA
High School Diploma
06.2002
Skills
- Assertiveness
- Order Processing
- Direct Sales
- Work Prioritization
- Spanish Fluency
- Microsoft Office
- Call center experience
- Technical Support
- Data Collection
- Administrative Support
- Computer Skills
- Multi-Line Phone Systems
Timeline
Customer Service Representative
Bay And Valley Backflow Services
2023.10 - Current (11 months)
Office Assistant II
Santa Cruz County
2007.05 - 2023.10 (16 years & 5 months)
Watsonville High School
High School Diploma
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