Glendine Blanchard
Norman
Summary
Experienced health supervisor with a strong focus on patient care management, staff training, and compliance. Proven ability to mentor teams and implement data-driven strategies for operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Contract Health Supervisor
Absentee Shawnee Tribal Health
Norman, OK
01.2015 - 02.2024
- Supervise health program operations to ensure compliance with regulatory standards.
- Develop and implement health initiatives addressing community needs and priorities.
- Coordinate training sessions for staff to enhance service delivery and patient care.
- Mentor team members, fostering professional growth and improving operational efficiency.
- Oversee budget management, ensuring resource allocation aligns with strategic health goals.
- Implemented data-driven strategies to optimize staffing levels and resource distribution based on patient needs.
- Mentored junior staff members, promoting professional development and skill enhancement opportunities.
- Oversaw employee scheduling tasks, balancing workload demands while maintaining high-quality care standards for all patients entrusted to our facility''s care.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Managed budgets, ensuring optimal allocation of resources for healthcare services provision.
- Streamlined workflow processes for better patient management and reduced wait times.
- Developed strong communication channels between departments, fostering a collaborative work environment.
- Negotiated contracts with vendors, ensuring cost-effective procurement of essential medical supplies and equipment.
- Established a culture of continuous improvement through ongoing feedback collection from patients and staff members alike.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Developed and updated department goals and achievements throughout fiscal year.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
Procurement Manager
Absentee Shawnee Tribal Health
Norman, OK
05.2015 - 01.2017
- Managed vendor relationships, ensuring compliance with contract terms and service level agreements.
- Oversaw inventory management, maintaining optimal stock levels to support operational needs.
- Trained and mentored procurement staff, fostering a culture of continuous improvement and collaboration.
- Collaborated cross-functionally with departments to align procurement goals with organizational objectives.
- Utilized procurement software systems for tracking orders, managing budgets, and reporting on performance metrics.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
- Monitored and managed procurement budget to control costs.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
Health Finance Supervisor
Absentee Shawnee Tribal Health
Shawnee, OK
10.2009 - 05.2015
- Supervised financial operations, ensuring compliance with tribal health regulations and policies.
- Managed budgetary allocations, optimizing resource utilization across departments.
- Led financial reporting processes, enhancing accuracy and timeliness of data submissions.
- Developed training programs for finance staff, improving team performance and efficiency.
- Implemented cost-saving initiatives, driving operational improvements within financial practices.
- Oversaw audit preparations, ensuring readiness and adherence to regulatory standards.
- Strengthened relationships with key clients through effective negotiation strategies, resulting in increased revenue streams.
- Managed a high-performing finance team, fostering a culture of continuous improvement and professional development opportunities for staff members.
- Increased efficiency in financial operations by automating manual tasks and optimizing software systems usage.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Established and checked coding procedures, monitored reports and updated internal files.
Referral Specialist
Absentee Shawnee Tribal Health
Shawnee, OK
10.2007 - 01.2009
- Coordinated patient referrals to specialists, ensuring timely access to necessary healthcare services.
- Collaborated with healthcare providers to streamline referral processes and improve patient outcomes.
- Maintained accurate records of referrals using electronic health record (EHR) systems for tracking and compliance.
- Educated patients on referral procedures, enhancing their understanding of next steps in care.
- Conducted follow-ups with patients to ensure adherence to specialist appointments and continuity of care.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
Transportation Manager
Absentee Shawnee Tribal Health
Shawnee, OK
05.2005 - 10.2007
- Coordinated transportation logistics to ensure timely delivery of health services.
- Managed vehicle maintenance schedules, optimizing fleet performance and reliability.
- Developed and implemented efficient routing plans to reduce operational delays.
- Trained staff on safety regulations and best practices in transportation management.
Education
Seminole State College
Seminole, OK08.2017
High School Diploma -
Noble High School
Noble, OK05.1974
Skills
- Patient confidentiality
- Staff training and development
- Networking and relationship building
- Health promotion
- Ethics and integrity
- Quality improvement
- Healthcare administration
- Health education
- Patient care management
- Operations management
- Organizational development
- Health information systems
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Patient education
- Certified in CPR/AED
- Relationship building
- Training and mentoring
- Patient education and counseling
- Employee supervision
- HIPAA guidelines
- Task prioritization
- Self motivation
- Medical terminology
- Conflict resolution
- Clinical staff management
- Problem identification
- Professionalism
- Employee recruitment and hiring
- Staff management
- Patient advocacy
- Employee performance evaluations
- Employee work scheduling
- Staff supervision
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Medical clinical procedures
- Patient relations
- Performance monitoring
- Staff scheduling
- Employee training program
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Shawnee
Limited Working
Timeline
Procurement Manager
Absentee Shawnee Tribal Health
05.2015 - 01.2017
Contract Health Supervisor
Absentee Shawnee Tribal Health
01.2015 - 02.2024
Health Finance Supervisor
Absentee Shawnee Tribal Health
10.2009 - 05.2015
Referral Specialist
Absentee Shawnee Tribal Health
10.2007 - 01.2009
Transportation Manager
Absentee Shawnee Tribal Health
05.2005 - 10.2007
Seminole State College
High School Diploma -
Noble High School