Glendis Miller
St Petersburg
Summary
Hard-working, self-motivated and dependable while achieving high performance with minimal supervision. Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
41
41
years of professional experience
Work History
Store Manager
The UPS Store 0157
08.2021 - Current
- Oversaw daily store operations, ensuring exceptional customer service and operational efficiency.
- Managed inventory levels, implementing effective stock control measures to minimize losses.
- Developed staff training programs to enhance team performance and customer interaction skills.
- Led initiatives for process improvements, increasing overall productivity within the team.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Part Time Package Center Supervisor
United Parcel Service
08.1999 - 03.2025
- Manages and coordinates internal systems and overall administrative functions.
- Advises supports and communicates with business manager and other members of the management team.
- Uses communication skills to build customer relationships and resolve customer concerns.
- Handles customer service calls.
- Assists in growing and retaining the small-customer segments.
- Audits and analyzes Package Operations Information.
- Directing the work of union, union-free and administrative employees.
- Maintains data systems for Package operations.
- Coordinates daily center activities and supports dispatch.
- Supports center team and volume development
- Maintains weekly timecards
Data Entry Clerk/Bookkeeper
Subway Development of Central Florida
05.2019 - 10.2020
- Collecting information from franchisees and clients
- Entering data into the database
- Retrieving data as requested
- Maintaining and updating the database system as necessary
- Generating periodic reports
- Indexing and filing invoices
Packaging Insert Coordinator
Times Publishing Company
07.1984 - 04.2018
- Used the planning and distribution system to generate all work orders, insert notices, packaging detail and handling reports used by Packaging, Transportation, Home Delivery and Audience Development.
- Made all necessary changes to the planning and distribution systems
- Ensured distribution of preprints and editorial sections were in accordance with Editorial, Advertising and Circulation.
- Coordinated and compiled information for all advertising preprints, advance newspaper sections and commercial work.
- Served as a liaison between Advertising, Circulation, Packaging and Transportation regarding production and preprint information.
- Communicated with all affected departments any preprint changes and specifics.
- Prepared monthly Production reports
- Processed weekly time-card verifications.
- Backup for the Post press Planning and Systems Manager
- Participated in and supported company initiatives and projects.
Education
Associate of Science - Accounting
St Petersburg College
St Petersburg, Florida, USASkills
- Excellent communication
- File/records maintenance
- Microsoft Office
- Time management skills
- Works independently
- Quick learner
- Computer proficient
- Operations management
- Store opening and closing
- Training and mentoring
- Shift scheduling
- Employee training
Timeline
Store Manager
The UPS Store 0157
08.2021 - Current
Data Entry Clerk/Bookkeeper
Subway Development of Central Florida
05.2019 - 10.2020
Part Time Package Center Supervisor
United Parcel Service
08.1999 - 03.2025
Packaging Insert Coordinator
Times Publishing Company
07.1984 - 04.2018
Associate of Science - Accounting
St Petersburg College